Specialist Customer Care

7 months ago


Sunderland, United Kingdom Barclays Full time

**Customer Service Advisor**
**Sunderland**
**Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**

**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**

As a Barclays Customer Service Advisor, you will be making a difference to the lives of our customers. In each interaction, you will provide the customer with that personal touch, demonstrating support, and working with them until all their needs are met. If you are a great listener and truly care about people, this is the role for you. Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything need to succeed as a specialist customer care colleague.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Working as one team across multiple channels, personalising each interaction with a customer, and providing assistance and outcomes to best suit their needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
- Demonstrating knowledge of our processes/policies to ensure that customers are confident with our colleagues, and knowing when to escalate where appropriate
- Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
- Understanding a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs
- Working in a high paced environment reviewing relevant information and making decisions and actions autonomously
- Taking inbound calls at times so, you will need to listen to customers specific circumstances and tailoring the relevant solution to their needs

**What we’re looking for**:

- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Competency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions autonomously

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

LI-Hybrid
CS_Opportunities



  • Sunderland, United Kingdom Barclays Full time

    **Specialist Customer Care** **Sunderland** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care, GP services, Life Insurance, Pension Contribution, 25 days holiday allowance plus bank holidays, with the option to buy holidays, plus many more benefits** **Shift - 35hrs per week, rotating between 8am-8pm Monday to...


  • Sunderland, United Kingdom Barclays Full time

    **Job Title: Specialist Customer Care Associate** **Location: Sunderland/Hybrid** **Salary: £23500.00 plus excellent benefits** **Shifts: Rotating shifts: between 7am and 11pm Monday - Sunday** As a Barclays Specialist Customer Care Associate you will enhance our digital capabilities with human capability, serving the more complex needs of our customers...


  • Sunderland, Sunderland, United Kingdom Orchard Care Homes Full time

    Dementia Care SpecialistJob Type: PermanentLocation: Sunderland, Tyne & WearWe are at the forefront of delivering high-quality individual care to meet the person's needs.About the RoleYou will work closely with our care team and liaise with the multi-disciplinary team to ensure all individuals receive the highest standard of person-centred care.As a Dementia...

  • Care Specialist

    3 weeks ago


    Sunderland, Sunderland, United Kingdom Orchard Care Homes Full time

    Job SummaryWe are seeking a dedicated and compassionate Care Specialist to join our team at Orchard Care Homes. This role will involve supporting residents in their daily lives, promoting independence, and delivering exceptional care.Key Responsibilities:Provide personalized support to residents, enabling them to engage in meaningful activities and maintain...


  • Sunderland, Sunderland, United Kingdom Four Seasons Health Care Limited Full time

    Care Support SpecialistEstimated salary: £22,000 - £28,000 per annum.We are seeking a highly motivated and caring individual to join our team as a Care Support Specialist at Maple Lodge in Sunderland. As a leading healthcare provider in the UK, we offer a range of benefits and opportunities for growth and development.Job Description:Delivering Quality...


  • Sunderland, United Kingdom Barclays Full time

    **Customer Service Advisor** **Sunderland** **£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits** **Barclays...


  • Sunderland, Sunderland, United Kingdom Orchard Care Homes Full time

    About the RoleWe are seeking a dedicated individual to join our team as a Care Support Specialist at Orchard Care Homes. This is an exciting opportunity for you to make a real difference in the lives of our residents.In this role, you will provide high-quality care and support to individuals, enabling them to maintain their independence and live fulfilling...


  • Sunderland, Sunderland, United Kingdom SGS Care Ltd Full time

    Job Title: Residential Childcare PractitionerAbout the RoleWe are seeking a skilled and compassionate individual to join our team as a Residential Childcare Practitioner. In this rewarding role, you will provide high-quality care and support to children aged 7-17 with Social, Emotional and Behavioural Difficulties (SEBD).The successful candidate will have a...


  • Sunderland, United Kingdom Barclays Full time

    **Job: Senior Customer Service Advisor** **Location Sunderland/Hybrid** **Salary: £23,500 per annum + Excellent Benefits** **Shifts: Rotating between 7am and 11pm Monday - Sunday** As a Barclays Senior Customer Service Advisor you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Whatever their...


  • Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional Care Are you a Home or Business Administrator looking for a new opportunity with an organisation that will help you develop and achieve your professional goals and aspirations? Hourly rate - £11.50 per hour Working hours/pattern - 40 hours per week, Monday - Friday Location - Archer Road, Farringdon, Sunderland, SR3...


  • Sunderland, Sunderland, United Kingdom Orchard Care Homes Full time

    We are seeking a highly skilled and compassionate Nurse to join our team at Archers Court Nursing Care Home in Sunderland. As a Dementia Therapist, you will play a crucial role in delivering high-quality individual care to meet the needs of our residents.The ideal candidate will have current NMC registration, a good knowledge of up-to-date clinical...

  • Care Coordinator

    2 weeks ago


    Sunderland, United Kingdom Cera Care Full time

    Allied Healthcare is one of the UK's leading domiciliary care providers. We pride ourselves on being The Choice of Care which gives people the freedom to stay in their own homes. The Care Coordinator is responsible for the effective management and supervision of Care workers and supporting the Branch Manager to ensure the branch is providing an excellent...


  • Sunderland, Sunderland, United Kingdom Blossom Hill Care Home Full time

    Care Home Nurse SpecialistWe are seeking a dedicated and compassionate Registered Nurse to work at our care home, Blossom Hill Care Home. The ideal candidate will have a strong background in nursing, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide high-quality patient care, adhering...

  • Care Companion

    4 weeks ago


    Sunderland, Sunderland, United Kingdom Bluebird Care Full time

    Join Our TeamWe're looking for compassionate individuals to fill the role of Homecare Assistant with Bluebird Care. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our customers while enjoying a stable career with excellent benefits. ResponsibilitiesYour primary responsibility will be to provide...


  • Sunderland, United Kingdom CV-Library Full time

    Join our Sunderland team as a Specialist Customer Service Advisor, where you’ll be the first point of contact for our customers by providing assistance and guidance to each customer displaying empathy, understanding and a passion for delivering excellent customer service, giving a personal touch ensuring they feel valued and respected. You’ll be...

  • Youth Care Specialist

    2 weeks ago


    Sunderland, Sunderland, United Kingdom SGS Care Ltd Full time

    About UsSGS Care Ltd is a dedicated provider of childcare services, committed to delivering exceptional outcomes for children and young people. Our team is passionate about creating a supportive environment that fosters growth and development.Salary and BenefitsWe offer a competitive salary of £52 per hour on either 36 hours or 48 hours contract with...

  • Care Assistant

    2 weeks ago


    Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional Care Are you a Care Assistant, Health Care Assistant, Support Worker, or someone brand new to Care, looking for a new opportunity with an organisation that will help you develop and achieve your professional goals and aspirations? Hourly rate - Up to £9.75 per hour (higher rate upon proof of required...

  • Care Assistant

    2 weeks ago


    Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional Care Are you a Care Assistant, or someone brand new to Care, looking for a new opportunity with an organisation that will help you develop and achieve your professional goals and aspirations? Hourly rate - Up to £9.75 per hour (higher rate upon proof of required qualification) Working hours/pattern - Nights...

  • Care Assistant

    2 weeks ago


    Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional Care Are you a Care Assistant, Health Care Assistant, Support Worker looking for a new opportunity with an organisation that will help you develop and achieve your professional goals and aspirations? Hourly rate - Up to £9.75 per hour (higher rate upon proof of required qualification) Working hours/pattern - Bank Hours...

  • Care Home Cook

    2 weeks ago


    Sunderland, United Kingdom Orchard Care Homes Full time

    Care Home Cook - Part Time - 28.5 hours per week - £10.78 per hour Extraordinary People, Exceptional Care Why Orchard? We don’t just want to be the provider of choice; we want to be the employer of choice. Here at Orchard Care Homes our foundations are built on 6 core values; Enjoy Life, Welcoming, Kind, Professional, Positive and Respectful. **About...