Customer Care Advisor

7 months ago

Sunderland, United Kingdom Northern Gas Networks Full time

**Customer Care Advisor**
Starting salary from £26,028 (dependent on experience)
Up to 5% bonus
Doxford Park, Sunderland
40-hour week Monday to Friday between 8am and 10pm, six Saturdays a year 8am to 4.30pm

We have two 12 month fixed term contract opportunities available to join our dynamic Customer Care Team as a **Customer Care Advisor**, which is responsible for providing a first-class service to both our external and internal customers. It is an exciting team to be a part of with a varied workload, so if you're motivated to think outside the box, have the determination to deliver an excellent service and are passionate about putting customers at the heart of all we do, this could be the position for you.

**Key Accountabilities and Responsibilities**
- You will take ownership of open enquiries seeing through to closure and maintain and enhance NGN's reputation as a leader in Customer Service
- You will be dealing with a range of enquires from stakeholders such as gas users, gas suppliers, shippers, IGT's, local government agencies, emergency services and internal departments
- Raising jobs on our SAP and Customer Relationship Management (CRM) systems which is why knowledge of these or other similar software would be advantageous
- You will process complaints regarding NGN's activities in accordance with regulatory procedures alongside providing support to all operatives on site and their teams to ensure that Safety, Customer Satisfaction and Efficiency are always delivered
- You will be expected to analyse data and make informed decisions and choices
- Provide holistic support to customers and their families who may find themselves living with a vulnerability detailed in NGN’s Vulnerability Strategy and follow up by signposting and referring customers to the appropriate agencies or organisations, to ensure they understand next available steps and what further follow up support is available e.g. providing the Gas Safe Register helpline telephone number, referring to Fire & Rescue etc.

**What we are looking for**
- You will have excellent interpersonal and communication skills and the ability to work productively and flexibly as a team or individually
- Your administration experience will be paramount, and we would expect you to be able to use your initiative to approach all circumstances and handle them effectively
- You will need sound understanding of MS Office and previous experience working with SAP would be advantageous

**What we Offer You**
- Competitive starting salary from £26,028 dependent upon experience
- Free onsite parking
- One six month and two 12-month fixed term personal contracts
- Up to 5% bonus
- Upon successful completion of training, you will be added to the Customer Team rota, which is a variable 8 hour shift pattern between 08:00 - 22:00 Monday to Friday with a minimum of 6 Saturdays per year. Currently our shift times are 08:00 - 16:30, 10:00 - 18:30 and 11:30 - 20:00 with all Saturday shifts being 08:00 - 16:30
- We currently operate a hybrid working model which allows 75% office working with 25% homeworking however we do reserve the right to end homeworking at any time
- SSP for first 7 calendar days then occupational sick pay
- A generous stakeholder 5/10 pension scheme

We are... **Northern Gas Networks**. We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. That’s around 6.7million individual customers. We don’t generate or sell the gas, but we transport it to homes and businesses in our region through a vast network of underground pipes. In fact, we own and maintain more than 37,000km of gas pipes - enough to stretch from Leeds to Sydney and back again. We cover large cities like Newcastle, Sunderland, Leeds, York, Hull, and Bradford, and our work extends to rural areas like North Yorkshire and Cumbria.

Our **Values** are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role. We areTrailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious and most of all we are Happy

Our **Equality, Diversity and Inclusion culture at NGN** is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our great team of people. We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our ‘Opportunity Action Plan’ having signed the Social Mobility Pledge campaign, whereby we will establish our business as a ‘force for good’ in the communities that we serve.

  • Quality Advisor

    7 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Advisor** **Salary: £22,731** **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed...

  • Customer Care Advisor

    6 months ago

    Sunderland, United Kingdom Northern Gas Networks Full time

    **Customer Care Advisor** **Starting salary from £25,027 (dependent on experience)** **Up to 5% bonus** **Doxford Park, Sunderland** **40-hour week Monday to Friday between 8am and 10pm, six Saturdays a year 8am to 4.30pm** We have an exciting six, and two 12 month fixed term contract opportunities available to join our dynamic Customer Care Team as a...

  • Customer Advisor

    6 months ago

    Sunderland, United Kingdom Pavers Full time

    **We have a part time Customer Advisor opportunity to join our Pavers team in The Bridgers Shopping Centre Sunderland on an 8 hours per week contract. This location is easily accessible by public transport an parking is available, but incurrs a local charge.** **You’ll need good availability as the role will include a mixture of weekend and weekday...

  • Customer Care Advisor- Nightshift

    1 day ago

    Sunderland, United Kingdom Barclays Full time

    **Customer Service Advisor - Nightshift** **Sunderland** **Salary - £23500.00 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many...

  • Customer Service Advisor

    7 months ago

    Sunderland, United Kingdom Path2 Solutions Ltd Full time

    **Customer Service Advisor - Sunderland Riverside, SR5 area.** - Competitive salary range of £24,000 to £30,000 (dependent on experience) - Full and Part-Time roles available - Flexible working hours - Additional holiday scheme - Employee discounts - Life insurance - Private health care Are you a driven individual with a passion for connecting talented...

  • HR Advisor

    1 day ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    We have an exciting opportunity for a HR Advisor to join our team in Sunderland, to provide an efficient and effective HR support to the business and HR Business Partner. You will support HR activities ensuring they are in line with company policy and procedure whilst maintaining a high level of confidentiality at all times. You will be the first point of...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Doxford** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...

  • Customer Service Advisor

    1 day ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Customer Service Advisor** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**: £20,592+ Role details: We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Sunderland. We have all...

  • Customer Service Advisor

    20 hours ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Customer Service Advisor** **Location: Sunderland, UK** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**: £20,592+ Role details: We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre...

  • Customer Service Advisor

    18 hours ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Customer Service Advisor** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**: £20,592+ Role details: We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Sunderland. We have all...

  • Customer Service Advisor

    1 day ago

    Sunderland, United Kingdom Kura Full time

    Customer Service Advisor We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service **Salary**:£20,592+ Role details:We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Sunderland. We have all vacancies for customer...

  • Customer Experience Advisor

    7 days ago

    Sunderland, Sunderland, United Kingdom EE Full time

    About This RoleThis is an exciting opportunity to become a Customer Experience Advisor at EE, working with our customers to enhance their digital lives.We're looking for someone with excellent communication skills and a passion for sales. As a Customer Experience Advisor, you will be responsible for selling our products and services to customers over the...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Nissan Sunderland** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Nissan Sunderland** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Advisor

    6 months ago

    Sunderland, United Kingdom B&Q Full time

    **About the role** **Customer Advisor outdoor/building** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Sunderland** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Service Advisor'

    19 hours ago

    Sunderland, United Kingdom NHS Professionals Full time

    About The Role **If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.** **Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly...

  • Customer Service Advisor

    7 months ago

    Sunderland, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Doxford** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...

  • Customer service advisor

    3 months ago

    Sunderland, United Kingdom Barclays Bank PLC Full time

    As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll...

  • Customer Service Advisor

    7 months ago

    Sunderland, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Doxford** **Starting Salary of £24,635 Plus Excellent Benefits Package** **Full time or Part time (Minimum 24 hours a week from 09:30 - 17:00 Monday - Friday)** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an...

  • Customer Service Advisor

    7 months ago

    Sunderland, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of competitive base salary monthly performance bonus (OTE £3,360 pa) a tax-free £500 success bonus on passing probation Join our growing team as a Customer Service Advisor! You may not...