Head of Client Services

5 months ago

Bristol, United Kingdom PGI - Protection Group International Ltd Full time

**Head of Client Solutions**

PGI is a global consultancy that helps organisations build digital resilience. We deploy our people to implement solutions on behalf of clients or to support them in developing their own capabilities. Our vision is a world resilient to digital threats and online harm. To achieve this, we need to grow our team of talented and passionate people. Our clients include some of the most well-known global brands, national governments, and innovative growing businesses. We operate in an exciting, fast-growing sector that bears increasing relevance and importance to nation-states, corporates, universities, and NGOs.

PGI’s delivery capability functions continue to expand, driving our successful growth.

The Head of Client Solutions will play a key role in expanding PGI’s delivery capability. This role focuses on analysing existing clients’ - their needs and problems, designing solutions, and identifying opportunities to grow PGI’s value to them.

**What you’ll be doing**:

- Contribute to setting the strategic direction for PGI’s Key Clients by consulting, advising, shaping, and designing human/technical interventions at a senior, expert level.
- Integrate with clients to understand their challenges and design tailored solutions.
- Identify and design solutions that meet client requirements, ensuring clarity in presenting roadmaps and outcomes.
- Lead clients and account managers to uncover service opportunities and evolve offerings.
- Support sales and account managers in designing client solutions, including requirements gathering and proposal writing.
- Identify market opportunities and guide clients in leveraging PGI’s services.
- Partner with marketing and sales teams to develop product collateral showcasing successful solutions.
- Maintain awareness of industry standards and certifications to influence compliance and alignment.
- Mentor delivery staff ion solution architecture, client management, and pre-sales processes.
- Contribute to growing client relationships through a deep understanding of PGI’s capabilities and unique selling points.
- Own how PGI strategically engages/approaches client types to measure, design or remediate risks to pragmatically improve digital security or investigations capability.

**On day one you will bring**:

- Extensive experience in digital security consulting, solution design, and client advisory roles.
- Proven expertise in managing relationships and leading client engagements.
- Strong commercial understanding of corporate and public sector markets.
- Experience in pre-sales, scoping requirements, and delivering client-facing engagements.
- Familiarity with industry standards such as ISO/IEC 27000 series, PCI standards, NIST CSF, DORA, GDPR/DPA, and the Online Safety Bill.
- Experience in conducting risk assessments and forming risk management policies.
- Certificate of Cloud Security Knowledge (CCSK) or similar.
- Certified Chief Information Security Officer (CCISO)

Key focus areas:

- Analyse client needs and design tailored solutions.
- Identify opportunities to grow PGI’s value to new and existing client relationships.
- Strengthen pre-sales and solution architecture capabilities.
- Enhance market engagement and competitive positioning.

**Diversity**

We're a British company that gets to work on a global scale. What makes us stand out? The amazing diversity of our team In our line of work, the problems we tackle are anything but ordinary and so require fresh perspectives and unique solutions from every corner of our team. By making sure our workforce is diverse, equitable, and inclusive, we're able to hold true to our values that enable every member of the team to thrive, while delivering novel solutions to novel problems.

**Accessibility**

We understand that everyone has unique needs, so we're all about making things easier for you. Whether it's overcoming physical or non-physical obstacles at work, we're here to help and are committed to implementing reasonable and relevant mitigations.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Are you eligible to work in the UK with no future sponsorship requirements?
- Describe your experience in digital security consulting, solution design, and client advisory roles.

Work Location: Hybrid remote in Bristol

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