Client Services Account Handler

2 weeks ago

Bristol, United Kingdom eXPD8 Field Marketing Full time

Are you an experienced client account handler, with a passion for retail? We are looking for someone with the right attitude and an eye for detail to join our Client Services team in Bristol 2 days a week, with home-based flexibility the remaining days.

**About the role**:
As a Client Services Account Handler, you are the guardian of the account, driving the most effective methods of delivering the client requirements. You will be instructing our merchandisers on what and how they need to deliver the clients aspirations to bring their activities and campaigns to life in store - You'll be process driven, proficient with Excel and PowerPoint, and a can-do attitude. You'll be the driver of your accounts, harnessing a strong relationship with the client, using data and operational knowledge, and creating project plans that will ensure sure we manage delivery expectations of our clients, and field personnel.

This is a hybrid role, so you'll be partially based in our Bristol Head Office for 2 days a week and at home for 3 days a week.

**How you'll deliver excellence**:

- Write detailed instructions for the field team of how you want them to deliver your project
- Actively review client data, take the data and present it back to tell the story and focus on improvement opportunities
- Pull data into bespoke client reports ensuring data accuracy and the best result we can achieve
- Be a problem solver, spot the issues and drive solutions
- Design the Project Plan for each activity to deliver success
- Engage and drive rapport with your client and manage their requests proactively
- Attend, support and input to regular client review meetings

**What makes you excellent**:

- Well organised and able to work under pressure, managing multiple tasks and deadlines
- Great communicator with excellent written and verbal communication skills
- Strong inquisitive brain, using data to tell the story
- A natural finisher who doesn't leave things to the last minute
- Interest in retail and the inner workings of how best to get instore displays looking great
- Confident in picking up the phone and talking to clients to really uncover what they need
- We'd love you to have MS Excel Skills like PivotTables, VLOOKUP or Index/Match but if you don't, that's OK, because we are going to teach you
- Previous work experience with UK clients
- Able to commute to Bristol as required

**Who are we?**

We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. We have a great reputation of delivering exceptional service to ensure our customers succeed in retail.

People are our business, so we work hard to ensure they are supported, rewarded, and valued. We are proud to be a Disability Confident Leader and a fully inclusive employer.

On top of that, we offer:

- Health cash plan (24-hour GP, counselling, dental, eye tests, physio etc.)
- Buy and sell holiday scheme
- Your eXPD8 birthday off each year
- Immediate access for you and your family to GroceryAid
- Life insurance
- Access to eXPD8 Rewards where we offer regular competitions and incentive plans
- Unlimited refer a friend scheme
- Personal development and progression opportunities with access to over 400 learning resources
- Fresh fruit and snacks in the office

Pay: From £23,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

**Location**:

- Bristol, BS1 3LG (preferred)

Work Location: Hybrid remote in Bristol, BS1 3LG

Reference ID: 2100

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