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Client Services Team Associate

2 months ago

Bristol, Bristol, United Kingdom eXPD8 Full time

Are you passionate about delivering exceptional service to clients?

We are seeking a highly skilled and motivated Client Services Team Associate to join our team as a Client Services Administrator.

As a Client Services Administrator, you will provide top-notch admin support to the Client Services team to make our clients' activities and campaigns come alive.

You will be responsible for ensuring our merchandisers in the field have all the information they need to do a great job for our clients, including reviewing data, collating reports, writing visit briefs, instructions, and questionnaires, and being the first point of contact for resolving merchandiser queries.

This is a hybrid role, so you'll split your time between our Bristol Head Office and working from home.

You will be the main point of contact for any incoming queries from clients and merchandisers, via telephone and email, responding quickly and accurately.

We are looking for someone with strong IT literacy, particularly across the core Microsoft suite (Excel, Outlook, PowerPoint, Word).

A confident and accurate communicator, both written and verbal, with an excellent telephone manner is essential.

We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers.

We have a great reputation for delivering exceptional service to ensure our customers succeed in retail.

People are our business, so we work hard to ensure they are supported, rewarded, and valued.

We are proud to be a Disability Confident Leader and a fully inclusive employer.

Some of the benefits of working with us include a health cash plan, buy and sell holiday scheme, your eXPD8 birthday off each year, immediate access for you and your family to GroceryAid, life insurance, unlimited refer a friend scheme, personal development and progression opportunities with access to over 400 learning resources, and fresh fruit and snacks in the office.