Customer Services Support

2 weeks ago


Bournemouth, United Kingdom Oyster Recruitment Limited Full time

Our client, a well established and leading fintech company based in the Bournemouth /Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support andoffer outstanding customer solutions.
This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user queries. You will need to possess a good combination of client-facing skills,analytical and technical aptitude to understand problems or requirements and have the confidence to advise on the best solution.
A financial background or qualification would be advantageous.
Key Responsibilities and Duties
- To manage the flow tickets of incoming support requests
- To gather information, determine the root cause and devise solutions to resolve the query within SLA parameters.
- Liaising with internal stakeholders and implementation consultants for swift ticket resolutions.
- Raise issues & risks to the product team and Customer Service Director where necessary.
- To work closely with the project delivery and internal product team
- Continually assess and contribute to process improvements.
- Assist with the creation and maintenance of help file documentation and procedures for end users
- Maintain excellent relationships with customers, suppliers and third-party organisations working with the customer
- Develop personal knowledge of business and software to support the Company's key activities.
What do you need to qualify for this role?
- Good general IT knowledge is essential and a genuine desire to provide the best possible solutions to our clients and your colleagues is essential
- Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
- To be organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities
Company Benefits
- Private healthcare
- 25 days holiday plus birthday off
- Stakeholder pension
- Death in service x4



  • Bournemouth, United Kingdom Oyster Recruitment Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of their...


  • Bournemouth, United Kingdom BCP Council Full time

    The Customer Service Support Officer will provide administrative support to the Customer Service Team and Operations Team, facing housing enquiries. The role requires an organised individual who can manage their time effectively to ensure efficient processing of a range of administrative tasks and effective communication across teams. You will build and...


  • Bournemouth, United Kingdom Pennon Water Services Full time

    **Are you looking for a new challenge where you can use your communication skills and help our customers?** We currently have some exciting opportunities available as a **Customer Service Advisor **to join our team working in **Bournemouth**. You will join us on either a **part-time or full-time, permanent** basis, and in return, you will receive a...


  • Bournemouth, Dorset, United Kingdom Skipton Building Society Group Full time €24,658

    ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) Customer Service Consultant page is loaded Customer Service Consultant Apply locations Bournemouth, England time type Full time posted on Posted 2 Days Ago job requisition id JR1940 Hours: In a full-time Branch based role; you will be working 36 hours flexible...


  • Bournemouth, Dorset, United Kingdom Total Staff Services Full time €26,000 - €29,000

    Customer Service Manager Total Staff is recruiting on behalf of a dynamic student accommodation company based in East London. Our client is dedicated to providing exceptional living experiences for students, offering comfortable and secure environments that promote both academic success and personal growth. We are seeking a highly motivated and experienced...


  • Bournemouth, Dorset, United Kingdom Total Staff Services Full time €26,000 - €29,000

    Job Title: Customer Service Manager Total Staff is recruiting on behalf of a dynamic student accommodation company based in East London. Our client is dedicated to providing exceptional living experiences for students, offering comfortable and secure environments that promote both academic success and personal growth. We are seeking a highly motivated and...


  • Bournemouth, Dorset, United Kingdom Total Staff Services Full time

    Job Title: Customer Service Manager Total Staff is recruiting on behalf of a dynamic student accommodation company based in East London. Our client is dedicated to providing exceptional living experiences for students, offering comfortable and secure environments that promote both academic success and personal growth. We are seeking a highly motivated...


  • Bournemouth, Dorset, United Kingdom Total Staff Services Full time

    Customer Service Manager Total Staff is recruiting on behalf of a dynamic student accommodation company based in East London. Our client is dedicated to providing exceptional living experiences for students, offering comfortable and secure environments that promote both academic success and personal growth. We are seeking a highly motivated and experienced...


  • Bournemouth, United Kingdom DK Recruitment Full time

    Customer Services ManagerImmediately AvailableLocation: BournemouthSalary: £31,000 per annumOur client is seeking a dynamic Customer Services Manager to join their dedicated team. If you are passionate about delivering excellent customer service, leading teams to success, and making a positive impact, this role is for you.As a charitable housing association...


  • Bournemouth, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 16-04-24 until 21-06-24 with a possible extension. **Hybrid Working** **Job Overview** To handle customer enquiries as a first point of contact, to ensure that customers receive an excellent customer service. The role will operate as part of a team, working within defined procedures and protocols to deliver a consistent and accurate...


  • Bournemouth, United Kingdom DK Recruitment Full time

    Customer Services Manager Immediately Available Location: Bournemouth Salary: £31,000 per annum Our client is seeking a dynamic Customer Services Manager to join their dedicated team. If you are passionate about delivering excellent customer service, leading teams to success, and making a positive impact, this role is for you. As a charitable housing...


  • Bournemouth, United Kingdom DK Recruitment Full time

    Customer Services ManagerImmediately AvailableLocation: BournemouthSalary: £31,000 per annumOur client is seeking a dynamic Customer Services Manager to join their dedicated team. If you are passionate about delivering excellent customer service, leading teams to success, and making a positive impact, this role is for you.As a charitable housing association...


  • Bournemouth, United Kingdom Kaplan Financial Full time

    Customer Services AdvisorWorking pattern: Part-TimeContract Type: PermanentWe are looking for a Customer Services Advisor to join our team.As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, and any other duties as required by the Management teamThis is an...


  • Bournemouth, United Kingdom DK Recruitment Full time

    Customer Services Manager Immediately Available Location: Bournemouth Salary: £31,000 per annum Our client is seeking a dynamic Customer Services Manager to join their dedicated team. If you are passionate about delivering excellent customer service, leading teams to success, and making a positive impact, this role is for you. As a charitable housing...


  • Bournemouth, United Kingdom Message Direct Full time

    **Benefits for Head of Customer Services**: - Competitive Salary - A wonderful working environment in the office - An energetic and highly professional team - Fast growing company with exciting opportunities including a pathway to a Director level role - Flexible and hybrid working **Key responsibilities for Head of Customer Services**: - Lead, motivate...


  • Bournemouth, United Kingdom Auto Skills UK Full time

    Customer Service Advisor Basic Salary: Up To £24,000Hours: Monday - Friday 830am till 530pm Location: Bournemouth·NO SALES! ·28 Days Holiday plus Bank Holidays ·Birthday Off ·Beer Fridge every Friday ·Exclusive Discounts & Offers - Most Major Retailers ·Access to health & wellbeing services   If you are looking for a fun, happy working environment,...


  • Bournemouth, United Kingdom Auto Skills UK Full time

    Customer Service Advisor Basic Salary: Up To £24,000Hours: Monday - Friday 830am till 530pm Location: Bournemouth·NO SALES! ·28 Days Holiday plus Bank Holidays ·Birthday Off ·Beer Fridge every Friday ·Exclusive Discounts & Offers - Most Major Retailers ·Access to health & wellbeing services   If you are looking for a fun, happy working environment,...


  • Bournemouth, United Kingdom The Range Full time

    **Customer Service Assistant - Full Time** Full time hours of 39.5 per week, involves working a weekend day. Typical shifts are 8am-4.30pm & 12pm - 8pm. Main duties include working on the customer service desk. National Minimum wage is paid according to age. As a result of our expansion plans and our continued ongoing success we are looking to appoint a...


  • Bournemouth, United Kingdom Talent Sure Recruitment Limited Full time

    **Customer Service Advisor** **Location: Central Bournemouth** **Salary: £21,250 - £22,000 per annum** **Hours: Monday-Friday 8:30am - 5:30pm with 1 in every 6 Saturdays 9am - 12pm** Our client, a well-established company in Bournemouth, is looking for a passionate and professional customer service professional to join their friendly team. Reporting...


  • Bournemouth, United Kingdom J2C Full time

    We are delighted to announce we are working with a well-respected automotive business based in the Southampton area, who are on the lookout for a customer service representative to work in the after sales team. This opportunity will suit anyone who may have come an customer service background in automotive but not essential. Full training and support will...