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Customer Service Consultant Support
4 months ago
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Customer Service Consultant page is loaded Customer Service Consultant
Apply locations Bournemouth, England time type Full time posted on Posted 2 Days Ago job requisition id JR1940 Hours:
In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch. Fri, 24 May 2024 We are recruiting for a Customer Service Consultant within Bournemouth branch.
You have the opportunity to join our team and become one of the faces of Skipton Building Society. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.
Together, you can help us build a better Society
Not just another building society. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
~ Holiday trading scheme allowing the ability to buy and sell additional annual leave days
~ Generous employer pension contributions – up to 10% per annum dependent on employee selection
~ Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.
~ Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
Proactively contacting our customers over the phone to identify and discuss their needs.
Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.
Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.
Passion about delivering exceptional customer service
React fast when the day gets busy and handle a wide variety of different customers – with excellent time management
Are able to deliver outstanding customer service either from a face to face or a telephony background
Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.
If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to discuss making reasonable adjustments to our processes for you.
