Customer Services Team Leader
5 months ago
HEAD OFFICE
Customer Services Team Leader
**Customer Services Team Leader**
Bournemouth Hospital | Administration | Permanent contract | Full time
Up to £28,000 dependent on experience
37.5 hours per week
Our Customer Services Team currently have an opportunity for a Customer Services Team Leader. Continue your journey with us whilst we’ll support you to be your best.
**The Opportunity**
To be responsible for the customer services area, leading the team and ensuring excellent service to both customers and colleagues, delivering on our business objectives. Actively supporting the patient journey, promoting our services and role modelling best practice for the team.
As our Customer Services Team Leader you will:
- Ensure all work output meets the required standards and timescales.
- Manage, appraise and interpret data, information and /or situations to ensure focus is maintained on key business areas.
- To handle all enquires or queries raised efficiently and effectively, escalating appropriately where necessary.
- To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
- Lead the team by demonstrating best practice, providing support and motivation to deliver excellent service
- Assist with the delivery of a comprehensive events programme, working with other key players to create a schedule of consumer, stakeholder and community outreach engagements
**The Person**
To succeed as a Customer Services Team Leader, you will need:
- A positive 'can do' attitude
- Excellent communication/interpersonal skills
- Good organisation and analytical skills
- Experience of working in a customer facing environment
- Good IT and keyboard skills
- Excellent time management skills
- Experience of leading a team desirable
**Helping you feel good.**
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. You’ll get free gym membership, but that’s not all. You can also access things like private healthcare and financial advice. At Nuffield Health, we take care of what’s important to you.
**Nuffield Health Bournemouth Hospital**
At Nuffield Health Bournemouth Hospital we aim to provide the highest level of private healthcare, offering a wide range of first-class medical and surgical services. We also attract many of Dorset's leading consultant surgeons and physicians. Our hospital is conveniently located close to Bournemouth's town centre on Lansdowne Road. We offer the very latest medical facilities and technology, including state of the art diagnostic equipment. We have a special focus in the areas of orthopaedics, cosmetic surgery, diagnostic scanning, and men's/women's health.
**Join Nuffield Health and create the future you want, today.**
**It starts with you.**
- LocationBournemouth - Dorset
- Contract typePermanent
- ReferenceJR0073001
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
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