Technical Support Agent

5 months ago

Stockport, United Kingdom Shopblocks Full time

**About Shopblocks**:
Ecommerce Evolution. Accelerated.

We are a growing SaaS ecommerce software company for mid market B2B companies across the UK and North America. Driven by the relentless pursuit of excellence, we aim to redefine the ecommerce landscape, stripping away agency jargon to deliver pure, impactful results of seamless solutions, with a fast time to value for every customer. Based in Stockport (5 minute walk from Stockport train station) our passion lies in the commitment to genuine customer success, innovation and integrity.

**The Role**:
As a Technical Support Agent, you will play a crucial role in our customer success department by providing exceptional technical assistance to ecommerce clients. You will primarily work with the native functionality of the platform leveraging your expertise to troubleshoot and resolve technical issues and JavaScript/CSS problems. Your strong communication skills and technical knowledge will contribute to the satisfaction and success of our clients by providing exceptional technical assistance.

**Responsibilities**
- Provide prompt and effective technical support to SME clients.
- Troubleshoot and resolve technical issues related to the platform's native functionality.
- Utilise your expertise in JavaScript and CSS to address and solve custom code challenges faced by clients.
- Reduce escalations by collaborating with Technical Engineers to understand, diagnose, and resolve issues related to custom code implementations
- Support SME clients through live chat, ticket and telephone, offering real-time assistance and ensuring a seamless support experience.
- Adapt communication style to effectively address technical concerns across various channels.
- Work diligently to meet and exceed service level agreements, ensuring timely resolution of technical issues for clients.
- Prioritise and manage support tickets to meet SLAs and maintain high levels of customer satisfaction.
- Identify opportunities for client retention, whilst proactively engaging with clients to address concerns, and highlight the value of the platform to reduce churn.
- Follow established processes for technical support, issue resolution and cancellations.
- Contribute to the refinement of support processes based on insights gathered from client interactions.
- Create and update technical documentation to assist clients in resolving common issues independently.
- Contribute to the knowledge base to facilitate efficient issue resolution and enhance client self-help resources.

**Skills**
- Strong technical knowledge of Shopblocks product and native functionalities.
- Expertise in troubleshooting and resolving technical issues.
- Proficiency in JavaScript and CSS to address coding-related problems and provide solutions.
- Excellent verbal and written communication skills to interact effectively with clients.
- Ability to convey technical information in a clear and understandable manner.
- Proactive approach to understanding and addressing client needs.
- Strong problem-solving skills with the ability to analyse and resolve technical issues efficiently.
- Proficient in creating and maintaining technical documentation for both internal and client use.
- Independent time management and workload prioritisation
- Demonstrated commitment to client satisfaction and success.

**Benefits**:
Enjoy a comprehensive benefits package, including:

- 30 days of annual leave, plus bank holidays, and birthday leave.
- Perks such as free breakfast and free parking
- Private healthcare and dental insurance
- Pension scheme
- Flexible schedule including - Work from Home Wednesday
- Cycle to work scheme
- Referral and wellness programs with our EAP
- Monthly company events

Shopblocks Limited is an equal opportunity employer and values diversity.

**Note: Strictly no recruitment agencies**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Private medical insurance
- Transport links

Schedule:

- Monday to Friday

**Experience**:

- JavaScript / CSS: 1 year (required)

Ability to Commute:

- Stockport (required)

Work Location: In person

  • Customer Support Agent

    6 months ago

    Stockport, United Kingdom The Tax Refund Company Full time

    **The Role**: Liaising with HMRC to ensure customers receive their refunds. Fantastic customer service skills Great attention to detail GCSE Maths and English Grade C or above (Essential) Experience of working in a targeted environment **Location**: - Stockport area close to transport links **Could it be you?**: **Job Types**: Full-time,...

  • Estate Agent

    6 months ago

    Stockport, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Stockport **working in our well known **Bridgfords **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and development**: -...

  • Customer Service Agent

    6 months ago

    Stockport, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £26,149 pa + bonus up to £1,307 pa OTE **Weekly Hours**: 42.5 hours **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to...

  • Customer Service Agent

    6 months ago

    Stockport, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £24,684 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers...

  • Technical Support Engineer

    1 month ago

    Stockport, Stockport, United Kingdom beBee Professionals Full time £30,000 - £45,000

    beBee Professionals is seeking a Technical Support Engineer to provide on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and provide exceptional customer support.Key Responsibilities:Install and maintain equipment at customer...

  • Technical Support Specialist

    1 month ago

    Stockport, Stockport, United Kingdom Business Computer Projects Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Business Computer Projects. As a Technical Support Specialist, you will be responsible for providing first and second-line IT support to end-users, assisting with the installation, configuration, and maintenance of IT equipment and...

  • Field Agent

    6 months ago

    Stockport, United Kingdom Resolvecall Full time

    **Field Agent Position** - Do you live within the SK or ST postcode area? - Do you have a full driving licence and access to a vehicle for work? - Are you interested in a 4-day working week? - Would you love to work outdoors? If the answer is yes then we have an excellent opportunity for you! - _________________________________ **SALARY**: Basic salary of...

  • Field Agent

    6 months ago

    Stockport, United Kingdom Resolvecall Full time

    **Field Agent / Warrant Officer based in Stockport (SK Postcode)** Do you have a full driving licence and access to a vehicle for work? Are you interested in a 4-day working week? Would you love to work outdoors? If the answer is yes, then we have an excellent opportunity for you! - _________________________________ **SALARY**: Basic salary of...

  • Field Agent

    5 months ago

    Stockport, United Kingdom Resolvecall Full time

    **Field Agent / Warrant Officer based in Stockport (SK Postcode)** Do you have a full driving licence and access to a vehicle for work? Are you interested in a 4-day working week? Would you love to work outdoors? If the answer is yes, then we have an excellent opportunity for you! - _________________________________ **SALARY**: Basic salary of...

  • Technical Support Specialist

    1 month ago

    Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full time

    Job Title: 1st Line Support EngineerLocation: Stockport (office-based)Salary: £26,000 - £28,000We are seeking an experienced Technical Support / Helpdesk Executive to join our client's technical support team. The successful candidate will be responsible for triaging IT Support requests from internal members of staff and either providing a fix straight away...

  • Technical Support Specialist

    4 weeks ago

    Stockport, United Kingdom Business Computer Projects Full time

    Job Title: Technical Support SpecialistCompany: Business Computer ProjectsWe are seeking a skilled Technical Support Specialist to join our team at Business Computer Projects. As a leading supplier of software to the retail and wholesale sector, we require an individual who can provide top-notch support to our customers.Key Responsibilities:Respond to and...

  • Technical Support Specialist

    3 weeks ago

    Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full time

    Job Title: 1st Line Support EngineerJob Description:We are seeking a highly skilled and experienced Technical Support / Helpdesk Executive to join our team at Grassroots Recruitment Limited. As a 1st Line Support Engineer, you will be responsible for responding to all IT support requests from internal members of staff, via phone, face to face, email, and...

  • Customer Service Agent

    6 months ago

    Stockport, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Stockport** **SALARY** **£21420 - £22680** **JOB TYPE** **Permanent** **REF** **AW2307-09_1689694647** **Customer Service Agent** **£21,420 basic plus monthly bonus** **Manchester City Centre** Are you currently working within a customer service role whether that be hospitality, care, contact centres or retail itching for the...

  • Customer Service Agent

    6 months ago

    Stockport, United Kingdom musicMagpie Full time

    **Customer Service Agent** **Location**: Stockport / Hybrid(*) *must be able to come to Head Office, as and when required. **The role**: We are looking to recruit 5 Customer Service. Reporting to our Team Manager you will be responsible for delivering a world class customer service experience from start to finish. **Responsibilities**: - Performing...

  • Contact Centre Agent

    5 months ago

    Stockport, United Kingdom LSH Auto Full time

    We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.This is a full-time role, office based.Hours 40Monday - Saturday (Rota)RequirementsYou will be: Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented...

  • Technical Support Specialist

    1 month ago

    Stockport, Stockport, United Kingdom Business Computer Projects Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a Technical Support Specialist to join our team at Business Computer Projects. As a leading supplier of software to the retail and wholesale sector, we require an individual with excellent problem-solving skills and the ability to work in a team environment.Main Responsibilities:Respond to...

  • Technical Support Specialist

    7 days ago

    Stockport, Stockport, United Kingdom Business Computer Projects Full time

    As a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst to join our team at Business Computer Projects.The role of a Technical Customer Support Analyst is varied and includes the day-to-day management and resolution of support calls, being involved in customer implementation work and...

  • Technical Team Lead

    1 week ago

    Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full time

    Grassroots Recruitment Limited is looking for a Technical Team Lead - IT Support to join our team in Stockport. As a seasoned IT professional, you will manage a small team and contribute to IT strategy. You should have strong technical skills in Microsoft, Cloud, and network infrastructure.About the Role:Lead a small team of 2 IT professionalsContribute to...

  • Technical Support Specialist

    1 week ago

    Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full time

    About Grassroots Recruitment LimitedWe are working with a highly respected Stockport employer to find a new member for their technical support team. Due to recent promotions, the role has become available.The ideal candidate will triage IT Support requests from internal staff and either provide a fix or log details on the company's IT Support System and...

  • Field Technical Support Expert

    7 days ago

    Stockport, Stockport, United Kingdom Nexperia Full time

    Job ResponsibilitiesSupport high-speed motor drive, battery management system, and power electronics related projectsUtilise strong system knowledge to drive technology discussions and design innovations with a focus on maximising share, forming deep customer relationships, and driving exemplary customer satisfactionDirectly interface with customers,...