Customer Service Agent

6 months ago

Stockport, United Kingdom musicMagpie Full time

**Customer Service Agent**

**Location**:
Stockport / Hybrid(*)
*must be able to come to Head Office, as and when required.

**The role**:
We are looking to recruit 5 Customer Service.

Reporting to our Team Manager you will be responsible for delivering a world class customer service experience from start to finish.

**Responsibilities**:

- Performing within set target boundaries.
- Use of local CRM to update order information accurately.
- Liaising with Finance/Technical support team to resolve queries.
- Managing Customer expectations to provide an excellent customer experience.
- Providing general admin support to supervisors and manager.

**Person Profile**:

- Effective time management and attendance
- Microsoft Office skills - notably Outlook and understanding of Excel
- High attention to detail - excellent spelling and use of grammar
- Experience with Live Chat and Social Media
- Excellent written and verbal communication skills
- Patient with good sense of humour
- Effective team player
- Flexible in approach and with working hours/shifts
- Previous contact centre customer service experience would be an advantage

**Benefits**:

- Monday to Friday (9.00am - 5.00pm)
- Hybrid working available (you must be able to come to Head Office, as and when required.
- State of the art facilities - fun working environment, spacious desk areas, kitchen area and quiet spaces where you can plug in and work in peace.
- Annual Bonus
- ShareSave scheme
- Annual pay review
- 28 days holiday (which include bank holidays)
- 2 days paid to volunteer at a charity of your choice
- Welcome pack, including hoodie
- Casual Dress Code
- 10% Employee Discount
- Magpie Perks - a benefits platform where you will be able to take advantage of discounts at 100s of high street and online retailers

**About Us**:
musicMagpie is a circular economy pioneer that offers customers a smart, sustainable and trusted way to buy, rent and sell tech and media products.

Operating through its two trusted brands - musicMagpie in the UK and Decluttr in the US, means our circular model of recycling, refurbishing and reselling products helps to make tech more affordable and reduces its impact on the planet. Our environmental and social focus is demonstrated by our ‘Smart for you Smart for the planet’ ethos.

The company has received the London Stock Exchange's Green Economy Mark, which recognises companies that derive 50 per cent. or more of their total annual revenue from products and services that contribute to the global 'Green Economy'.

Over 9 million customers have used our award-winning service and we’ve paid out millions for their unwanted technology, reselling over 400,000 tech items a year.

We have the highest number of seller reviews on both Amazon and eBay and have consistently achieved extremely positive feedback scores. We also have an excellent rating on UK Trustpilot with over 250,000 reviews.

We are the UK’s number one phone recycler and having won Best Recycling Service at the What Mobile Awards six years running and at the Mobile Industry Awards two years running.

**Why Join Us**:
Joining our team gives you the opportunity to make a real impact on the world, no matter what you do, as well as learning new skills, making new friends and working on innovative, interesting and rewarding projects.

**Our Culture**:
Rewarding, down to earth, inclusive and supportive.

**Our values**:
We care | We make a difference | We’re better together | We innovate | We work in an environment where we all thrive.

**Diversity and Inclusion**:
At musicMagpie, inclusion and diversity are central to our values. We have an authentic focus on intentional inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution.

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Employee discount
- Free parking
- Paid volunteer time
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Stockport: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: CSA5

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