Contracts Retention Advisor

2 weeks ago

Smethwick, United Kingdom Adecco Full time

We are actively seeking a Contract Retention Advisor, to support our Customer Service Centre to deal with everyday customer service enquiries including;
- dealing with customer calls, workload planning and reporting on active work in the field
- contract base administration
- database management
- contract renewals and negotiations
- technician and technical 'front-line' call support

You'll be working within our UK Service Business in a 'front line' support role.

You will be establishing our customers' needs and handling objections in order to secure renewal of existing contracts, therefore strong commercial awareness and a proven record in contract retention and negotiation skills will be essential.

**Employment type**: Permanent, full-time - 40 hours per week Monday-Friday with overtime opportunities

**Personal specification**:We are seeking;
- Excellent communication skills, both written and verbal, with internal and external customers
- PC literate with an excellent working knowledge of Excel and Word
- A positive and enthusiastic individual with a 'can do' attitude
- Strong focus on quality customer service with a natural desire to meet and exceed customer expectations
- Ability to own and prioritise workload with an aptitude for multitasking
- An efficient team-player with the confidence to work both independently and alongside all peers in the field and at head office
- An inquisitive thinker who possesses strong enthusiasm to learn, in order to continually improve and harness the best technical knowledge available at all times
- A good networker who enjoys interacting with people at all levels to build strong team-working relationships, both internally and externally
- An individual with high attention to detail in order to maintain the highest quality and service delivery standards
- Able to remain calm and focussed when working in a pressurised and fast-paced environment
- A 'lead by example' champion for Health & Safety in the workplace where you seek to continually improve safety best-practice in everything you do

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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