Customer Service/administration

1 month ago


Smethwick, United Kingdom Red Rock Consultants Full time

Red Rock Consultants are recruiting for a Customer Service advisor / Administrator to work for our client in Smethwick.

**Duties**:

- Scheduling work to engineers
- Scheduling work to sub-contractors
- Liaising with tenants, clients, contractors and external parties.
- Support other helpdesk functions on other contracts.
- Recording all communications, decisions, issues, delays and costs
- Liaise with Site contacts to arrange and book appointments for work to be carried out.
- Assisting with any other duties the contract needs support in regards to processing work orders from scheduling, completing, through to invoicing and payment

**Person Specification including Skills & Abilities**
- Customer service experience
- Experience with inbound & outbound calls
- Managing diaries
- Strong written & verbal communication
- Collaboration/ Teamwork

**Hours of work**
- Monday to Friday 8am to 5pm.

Please contact Kelly for additional information.

Red Rock Consultants are acting as an employment business in relation to this vacancy.

**Job Types**: Full-time, Permanent

**Salary**: £23,795.20 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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