Customer Service Administrators

3 weeks ago


Smethwick, United Kingdom CVS UK Ltd Full time

**Are you passionate about providing excellent customer service?**

**Would you like to be part of a friendly and supportive team?**

Our Careline Team was created in order to provide a vital service to our veterinary practices centralising B2B and B2C support. Due to its continued success, we are now expanding our Careline Team and seeking some **Customer Service Administrators **to provide dedicated support to our small animal vet practices.

**Location**:Working from home with expectation of working in the Wetherby/Birmingham Office for an approx. 4 week training period.

**Hours of work**: Full-time and part-time hours available.

**Key duties include**:

- Completion of Insurance Claims and associated administration
- Taking customer orders for medication, pet food, etc.
- Dealing with customer enquires
- Contacting customers on cancellation lists
- Administrative duties

**In return we offer a salary of NMW + 3% and benefits including;**
- Up to 7 weeks holiday (with our buy/sell holiday scheme) + Bank Holidays
- Enhanced holiday scheme where you get an additional days holiday for every year of service (up to a maximum of 5 additional days)
- Access to our industry leading sharesave scheme
- Enhanced maternity/paternity/adoption leave
- Heavily discounted pet healthcare
- Continued professional development
- A range of flexible benefits such as Perkbox, GymFlex and Cycle to Work to suit your needs



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