Service Advisor

2 weeks ago

Smethwick, United Kingdom Sprint Recruitment Full time

**SERVICE ADVISOR**

**Location of Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler**:Birmingham / Smethwick

**Salary of the Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler**: £27,500.00 basic plus team bonus paid monthly on top

**Hours of work for the Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler**:Monday to Friday - days - with 1 in 4 Saturday mornings.

My client a commercial vehicle dealership are looking for an experienced, thorough and friendly Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler to join one of their dealerships based in Birmingham.

**The duties of the Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler**:

- Be the main point of contact for customers of the service department
- Be responsible for the planning, scheduling and maintenance of customer service schedules and the workshop planner
- Confirming and booking MOTs, planned, and unplanned work with customers in line with
- DVSA requirements
- Greet customers in a courteous manner, understand their requirements and follow the necessary processes to enable work to be undertaken
- Liaise with the Workshop Controller to maximise workshop loading to ensure efficiency
- Be responsible for the preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
- Proactively up-sell products and services to the customers by selling the benefits in a professional manner
- Ensure the work instructions created on job cards for the technicians are accurate
- To carry out any administration tasks as required within the role
- Provide timely, accurate and relevant updates to the customer
- Ensure that all service/maintenance work is being captured at the manufacturers recommended intervals

As a Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler, you will be the interface between the customer and the Dealership. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealership

**The Ideal Service Advisor / Aftersales Advisor / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Vehicle Scheduler will**:

- Be able to work in an organised & methodical manner in a fast-moving environment
- Have Automotive experience
- Have a friendly and helpful nature with the desire to deliver excellent customer service
- To be able to effectively communicate with customers and colleagues
- To be able to identify customers’ needs & propose appropriate solutions
- Attention to detail
- Negotiation skills
- To always conduct yourself in a professional manner
- To be able to remain calm and patient in a dynamic business environment
- A proactive approach which ensures that customers’ expectations are met and exceeded.
- Flexible and positive approach to changing circumstances and changing priorities
- Team Oriented

**If you think this Vehicle Service Advisor role sounds right up your street, then please contact Danica Baker at Sprint Recruitment**

**Job Type**: Permanent

**Salary**: £27,500.00-£32,500.00 per year

**Benefits**:

- Company pension

Supplemental pay types:

- Bonus scheme

Ability to Commute:

- Smethwick, West Midlands (required)

Ability to Relocate:

- Smethwick, West Midlands: Relocate before starting work (required)

Work Location: In person

Reference ID: JO00336

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