Customer Service

3 weeks ago


Smethwick, United Kingdom SF Recruitment Full time

Customer Service Advisor, not scripted and not a Call Centre environment so must have office experience.
£24k
B66
Perm
We are actively seeking a Customer Service Generalist, to support our Customer Service Centre to deal with everyday customer service enquiries including;
- dealing with customer calls, workload planning and reporting on active work in the field
- database management
- technician and technical 'front-line' call support
You'll be working within our UK Service Business in a 'front line' support role.
This is a fantastic opportunity if you're self-motivated, enjoy a fast-paced working environment, or are looking to take the next step in your career with one of the world's leading suppliers of weighing solutions.
Employment type: Permanent, full-time - 37 hours per week Monday-Friday with overtime opportunities
Main duties and responsibilities:

- Qualify customer requirements and reduce customer downtime through effective questioning
- Receive and process requests from customers and colleagues via all incoming streams.
- Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements
- Calibration Cert Requests, to create, manage and process amendments to all forms of Calibration Certificates both electronically and hard copy i.e. 'UKAS', Standard and all others as required, including third party certificates
- Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising of Invoices and Credit Notes
At interview you must be able to give examples of:

- working under pressure
- thinking on your feet
- customer Focus
- resilience
- relationship building/team work
- change management
- using KPI measures
- flexibility and
- personal drive



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