Customer Service Executive

3 weeks ago

Smethwick, United Kingdom Pertemps Network Group Full time

**Customer Service Executive**:

- 04610767912 Applicants

**£24,000 - £25,000 Per Annum**
- Full Time**Permanent**

**Smethwick, West Midlands**

**Customer Service And Call Centre**

**Job Description**:

- Are you passionate about Customer Services? Do you like to make your customers happy?If so, this may be the job for youWe are recruiting a Customer Service Executive to work for a company based in Smethwick. You will be providing a first-class service to a broad portfolio of customers across a range of market sectors.Main Duties and Responsibilities:
- Receive and process requests from customers and colleagues via all incoming communication streams- Proactively and reactively escalate service work to meet service level agreements- Qualify customer requirements and reduce customer downtime through scripted questioning- Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements- Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising Invoices and Credit Notes- Work alongside other members of the Service Division to drive productivity in the field- Identify optimum times within the workload and resource schedules to make appointments that meet customer requirements- Purchase order requirements- Prioritise the entire workload to make maximum use of resources whilst ensuring the company's commitment to service level agreements.- To maintain all Contract Database information confidentially including but not limited to; entering new Service Agreements, raising preventative maintenance/calibration visits, invoicing, and providing confirmation to customers- Cover and support other roles and responsibilities within the UK Direct BusinessThe successful person will have the following skills:
- Strong focus on quality customer service with a natural desire to meet and exceed customer expectations- Enthusiasm to learn, continually improve, and use knowledge to help others- Ability to work to tight deadlines- Methodical approach to planning and organising- Effective self-management and focus- Excellent communication skills, both written and verbal, with internal and external customers- Eager and willing team player with a positive attitude who also feels able to work- Ability to own and prioritise workload with an aptitude for multitasking- Process driven with the confidence to raise queries to aid efficiency- Calm and focused when working in a pressurised environment- Ability to learn quickly and use knowledge in decision-making whilst accepting the need to adapt to changing circumstancesIn return the client will provide a plethora of benefits, including 25 days holidays plus stats, pension scheme, life assurance and other benefits including discounts off products.**Pertemps**:
**Theresa Munslow** 01384 455666
Division 046**Pertemps Dudley**
- Trafalgar House
- King Street
- Dudley
- West Midlands
- DY2 8PS
- 01384 211181

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