Backup & Archive Lead

6 months ago

London, United Kingdom LSEG (London Stock Exchange Group) Full time

BACKUP & ARCHIVE LEAD

ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE SUMMARY:
As the Backup & Archive Lead you will be responsible for managing the LSEG backup, recovery and archiving infrastructure, ensuring enterprise backup and archive services for LSEG are resilient and performant.

Working in conjunction with the Operations Manager, Architecture team and Backup team providing support and project capabilities you will ensure that there is adequate performance, resilience, throughput, and capacity within the estate to meet the needs of the business.

WHAT YOU'LL BE DOING:

- Building a qualified global team through innovative training techniques, developing a business client care philosophy that ensures customer satisfaction. Analysis of performance through various statistical and reporting methods and produce and review monthly capacity and performance reports. Strive for continuous service improvement and automation.
- Assess work requests from clients and infrastructure teams to provide time and cost estimates and scheduling options. Work with other team leaders to produce quotes and project estimates.
- You will be involved in the evaluation and procurement of new backup and archive systems and will work closely with colleagues in the architectural team to assess operational suitability of storage platforms. Developing procedures and documentation to ensure the successful transition of backup and archive platforms into operational support.
- Design and build backup, recovery and archive solutions. Plan and implement migrations (including large-scale datacentre migrations). Provide standard operational procedures and knowledge transfer training of global operational support teams.
- Work with and understand a range of recovery, archive and Cloud related technologies across multiple platforms hosted internally and externally. Comprehend and maintain professional knowledge across main and specialised providers alongside the architecture team. Be self-motivated in keeping technical knowledge up to date collaborating closely with partners and vendors to do so.
- Providing hands-on technical knowledge where required to ensure service is maintained to agreed service levels and projects are delivered out of hours support to the global support teams and for raised issues.
- Work closely with the service and organisational change teams to ensure that all changes, operational and project align with the minimum services standards and that service risks are minimized, and the service excellence process is a key area of focus.
- Ensure that the currency of the backup and archive estate is maintained, highlighting operational requirements to refresh or replace technology to senior management in a pro-active and timely manner.
- Long-term capacity manageme

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