Leasing Administrator
2 weeks ago
PMR are seeking an experienced Lettings Administrator to work with our client, a leading Build to Rent provider, as part of their on-site team at their Flagship development in Reading.
The Leasing Administrator role executes the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfactionthroughout the term of the lease, and securing resident lease renewals.
Your objective will be to ensure that all data is accurately maintained, and that all leasing documentation is checked for accuracy and stored in our database.
Working Hours: 37.5 hours, Monday - Friday - 09.00 - 17.30
**Responsibilities**:
- Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, investor and clients, and both prospective and current residents.
- Supports leasing team by administrating Leases and Renewals using RealPage system.
- Executes activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documentsare signed and implemented on time.
- Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual.
- Completes various accounting, financial, administrative reports.
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriateindividual.
- Follows health & safety procedures and policies in accordance with company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment damage, Associate/visitor/resident injuries or accidents,or other safety issues to appropriate individual.
- Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity.
- Keeps abreast of current changes in technology, processes, and standards within the industry and area of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications orutilizing other appropriate method to obtain business and professional information and applies knowledge and practices to area of responsibility.
- Ability to keep sensitive information highly confidential at all times.
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