Bereavement Services Administrator

1 month ago

Reading, United Kingdom Reading Borough Council Full time

Job description

We provide excellent customer service to all stakeholders and clients, with daily telephone and face to face contact. In addition, we are responsible for all financial transactions as a team.

We attend graveside and run chapel services as part of our role, as well as returning Cremated remains to families and leading scatterings within our Gardens of Remembrance.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

This is an office-based role with much variation in day-to-day tasks, with a rota in place where you will be required to work one Saturday and Thursday evening a month.

**About the role**

Main duties will include Reception, dealing with customers face to face, and handling a broad range of customer enquiries. In addition, you will operate a telephone service to assist customers with various enquiries.

You will be responsible for assisting with bookings, all administration for burials and cremations and finance within the team, plus assisting with the purchase of memorial plaques, trees, benches, and the book of remembrance. All requests need to be dealt with in a sensitive manner.

You will also be involved in family history and general research for grave locations, and you will be involved in the transfer of grave ownership.

An important part of the role will be to attend Chapel and Graveside when required and meet with the Funeral Director, Family member or minister / celebrant where appropriate.

You’ll be part of a team that relies on everyone to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
**Work Together as one team** - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do.

**Drive Efficiency** - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential.

**Be Ambitious** - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way.

**Make a Difference to Reading** - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed.

**About you**

We are looking for a strong administrator, who can multitask and accurately record information in an environment that operates deadlines and has regular interruptions. You must have a background in administration, ideally with some finance / account’s knowledge.

In addition to this, we require strong communication / customer service skills. You will need to have a patient, professional manner and be able to deal with very sensitive issues. Customer Service skills dealing with similar sensitive issues would be beneficial. Strong IT skills are also required with the ability to adapt to specific software used by Bereavement Service.

You must be smart and presentable, with the willingness to always wear appropriate clothing / RBC Uniform. You must be willing to work some Saturdays on a rota basis and may be required to work on selected bank holidays.

**Our offer**

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
- Modern office environment
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- Access to the day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

Closing Date: 28th August 2023

Interview Date: To be confirmed

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