Bereavement Services Administrator

3 weeks ago


Reading, United Kingdom Reading Borough Council Full time

Job description

Casual Post

We are a small team that deals with all administration required for a Burial or Cremation and all customer enquiries relating to memorials within the Cemetery. In addition, we are responsible for co-ordinating funeral services in our Chapels and attending Graveside for Burials.

We meet families to return cremated remains and to scatter ashes within our Gardens of Remembrance. This is a busy fast passed environment, which requires good time keeping and being able to meet deadlines. We operate a 6-day week service from Monday to Saturday.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

**About the role**

We are seeking up to 3 individuals who can work on a casual basis to assist our administration and customer service team. The main responsibility will be to co-ordinate our chapel services ensuring the smooth running of each service and a smooth transition between services. In addition, you may be required to attend Graveside at the time of Burial and meet families for the Scattering of Ashes within our Gardens of Remembrance.

You may also be required to assist with some administration or Customer service within our Cemetery Office. Your hours will be provided weekly and will vary from week to week. Full training will be provided.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
**Work Together as one team** - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

**Drive Efficiency** - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

**Be Ambitious** - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way

**Make a Difference to Reading** - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

**About you**

We are looking for a strong minded and sensitive individual who can handle multiple funeral services and bereaved individuals. You will need to be of smart appearance as you will be representing the cemetery for services. You must be reliable, have good timekeeping ability and have good attention to detail.

The following will really help you to hit the ground running:

- Experience within a bereavement focussed or other similar sensitive service
- Experience within a busy Customer Service facing environment requiring use of a range of interpersonal skills, sensitivity and patience
- Administration experience requiring confidentiality, attention to detail, accuracy and timeliness, meeting of deadlines with a very short timescale

**Our offer**

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

Closing Date: 22nd January 2023

Interview Date: To be confirmed


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