Memorial Administrator

Are you compassionate with strong communication skills and an eye for detail? If so, this role might be a perfect fit for you.

A.B. Walker, a family-owned funeral directors, is seeking a Memorial Administrator to join our team at our Reading office. As a Memorial Administrator, you will work
alongside our existing team member to manage the day-to-day operations of our
busy Memorial Department.

Key

**Responsibilities**:

- Submitting permit requests to churchyards and cemeteries
- Creating and
following up on quotations issued to new and existing clients
- Processing memorial instructions to the stone masons
- Assisting with day-to-day enquiries within the Memorial Department and resolving client
queries in collaboration with the Memorial Supervisor
- Receiving and executing instructions from funeral administrators regarding the removal of
memorials for burials

Your responsibilities may expand as the role progresses.

**Required Skills**:

- Ability to complete tasks to a high standard and understand key aspects of the memorial
role and procedures
- Excellent written and verbal communication skills
- Demonstrated commitment to delivering excellent customer service
- Proficiency in standard office procedures and computer usage
- Familiarity with Microsoft Windows. Training will be given on our inhouse funeral software

About You:

- Ability to work effectively in a small team environment
- Strong attention to detail and a confident, yet unobtrusive manner
- Experience in a sales environment would be advantageous
- Exhibit good written and verbal communication skills
- Must hold a full, clean driving licence

Salary and benefits:
Working hours: Monday to Friday, 9.00am to 5.00pm

Six month probationary period

**Salary**: From £24,000 plus benefits

Benefits include:

- 20 days holiday + bank holidays
- Day off for your birthday
- Bike to work scheme
- Access to Mental Health First Aiders
- Uniform provided
- Company pension
- BUPA cash plan
- Opportunity to be involved in bereavement support, with training provided.

**Salary**: From £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person