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Customer Service Administrator
5 months ago
**About TrustID**:
We’re experts in identity document verification services, designed to make identity checks easy, from your office or remotely.
As a certified IDSP, hundreds of organisations, large and small, trust our market-leading services to simplify ID checks, protect themselves from fraud, save time and drive efficiencies.
Our ID checking products support Right to Work, Right to Rent, Anti-Money laundering (AML) and Know Your Customer (KYC) legislation as well as protecting public sector bodies such as NHS Trusts and local authorities.
Our expert document analyst team are on hand 7 days a week to offer advice and guidance on identity documents and Right to Work regulations.
**About the role**:
Job Title: Customer Service Administrator
Location: Reading (Hybrid: 4 days in office and 1 day from home)
Job type: Permanent
Hours: 8:30 a.m. to 5:30 p.m.; 40 hours per week
**Salary**: £22000 to £24000; based on experience
**Responsibilities**:
We are currently recruiting an enthusiastic Customer Service Administrator to join our friendly and dynamic Customer Service team. We are looking for a bright and confident individual who wants to grow and develop within the business. The role is to support the Customer Service team with a wide variety of tasks, not limited to but including:
- Answering telephone calls and resolving/redirecting where appropriate
- Website Live Chat monitoring
- Supporting the office with administrative duties such as mailing, data entry, maintenance, and purchase of office supplies and tidiness.
**Required Qualifications and skills**:
- Experience in customer handling/complaints desirable
- Experience in administration/office role desirable
- Confident and professional telephone manner
- Excellent written/Verbal English
- Keen to learn and progress with in the role
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Reading: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
