Commercial Officer

3 weeks ago


Reading, United Kingdom Reading Borough Council Full time

Job description

**Full UK Driving Licence required for this role**

To manage the administrative support for Reading’s Streetscene Services commercial activity, responding to enquiries, making appointments, checking that programmed work have been undertaken, invoicing, maintaining customer information, and providing customers, and operational officers with accurate information.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success.

**About the role**

Responsible for the growth of the commercial services, financial profitability, cost control, legislative compliance, customer satisfaction and adherence to companies' policies and procedures and ensuring that these responsibilities are managed, organised, and carried out throughout these contracts.

To provide support to the Neighbourhood Services team, primarily by managing and

responding to commercial enquiries, orders, customer feedback.
- To communicate with customers to advise on provision of the service.
- To be target driven and provide accurate financial information when requested, manage

the invoicing and accounting of the service to ensure income is monitored, and debts are received.
- To work as part of the Neighbourhood team responsible for commercial activities,

providing effective support to officers and customers, ensuring that information taken,

provided and stored is accurate.

issues where possible, providing a high standard of customer care.
- To provide coordination between operational teams and to ensure that quality and

consistency are provided across the service.

You’ll be part of a team that relies on everyone to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:
**Work Together as one team - **work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

**Drive Efficiency - **show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

**Be Ambitious - **be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way

**Make a Difference to Reading - **maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

**About you**

This is an outdoor job so we’ll need you to be happy in the fresh air. It’s really important that you’re able to work well as part of a team, taking real pride in a job well done.
- Excellent communication and customer care skills, which include a proven ability and understanding of communication at all levels. The postholder must communicate (in spoken or written form) clearly and effectively with customers, staff and managers.
- Ability to deal effectively with complaints and difficult situations in a diplomatic but assertive manner.
- Experience of working in a customer service based or commercial environment, dealing with customers or clients face to face and over the telephone, in a courteous and confident manner.
- Experience in managing customer accounts and monitoring debts.
- You will need to hold a full UK driving licence
- Experience of outdoor manual working
- Experience of using a range of powered machinery

**Our offer**

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
- Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

**Closing Date: 7 March 2024**

**Interview Date: TBC



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