Contract 1st Line Support
5 days ago
**Key Roles & Responsibilities**
- Provide technical troubleshooting support for desktop software and hardware technologies.
- Proactive monitoring of retail systems and servers.
- Daily systems monitoring and administrative operational processes.
- Escalating support tickets through Service NOW to our 2nd Line team and working directly with third party suppliers.
- Installation and configuration of hardware and software for in-store installations.
- Excellent verbal and written communication skills, with a high touch telephone manner.
- Perform miscellaneous job-related duties, such as: Basic admin, review and update of knowledge base documentation and other items as defined by IT support lead.
**Knowledge, Skills & Experience**:
- **Previous experience in an IT support role at 1st line leve**l.
- Knowledge of Microsoft Operating Systems and Servers and Office packages - **Office 365**:
- **Windows 7 - 10**:
- **Strong understanding for Active Directory and user setups etc**:
- Possess network infrastructure knowledge (specifically around WiFi networks)
- Experience of managing iOS devices in an enterprise (beneficial)
- Experience of SQL databases (or similar enterprise databases).
- Ability to schedule own workload prioritising to meet the business needs
- **Capable of working on own initiative, with a proactive and organised approach**:
- **Adapt to a varying role and be flexible in working style**:
- **Good communication skills and an excellent telephone manner
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