First Line Support

2 weeks ago

Portsmouth, United Kingdom Computappoint Full time

1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE

This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which will involve a ticket based reporting system which is why previous experience with a similar system will be vital to this role.


As this is a 24/7 support function, shifts will be split between day shift, late shift, and night shift so you will be required to work some late/night shifts.

  • 5 days on-site
  • Portsmouth
  • Up to £26,000 base with excellent benefits and a shift based bonus.


Responsibilities:

  • Utilise customer provided tools to handle multi-channel contacts from end users (phone, email, chat), document troubleshooting, resolve the issue or escalate to second line teams within the required timescales to achieve SLA targets
  • Carry out initial triage of the incident utilising troubleshooting skills and use the Knowledge Base to determine the appropriate action to achieve a timely resolution
  • Manage your pending tickets ensuring these have been updated/resolved as per agreed procedures
  • Understand and respond to feedback from ticket quality reviews
  • Simultaneously switch between functions according to call/chat volume at the time


Experience/Skills Required:

  • Previous experience working in a 1st Line IT support environment
  • Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software
  • Excellent verbal and written communication (to both technical and non-technical audiences), including the ability to produce clear technical documentation.
  • Highly desirable - Exposure using and troubleshooting Outlook, Microsoft Teams, Jabber, Citrix, VPN, Webex, Virtual desktop and general end user support skills


Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy

  • First Line Support

    2 weeks ago

    Portsmouth, United Kingdom Computappoint Full time

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITEThis role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • First Line Support

    4 days ago

    Portsmouth, Hampshire, United Kingdom Computappoint Full time €26,000

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • First Line Support

    3 days ago

    Portsmouth, Hampshire, United Kingdom Computappoint Full time €26,000

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • Specialist Mentor

    5 months ago

    Portsmouth, United Kingdom First Class Support Full time

    **Specialist Mentor for Autistic Spectrum** **First Class Support** provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing First Class Support Workers that are passionate about making a difference to the lives of students studying higher education courses across the UK. We are currently...

  • Specialist Mentor

    5 months ago

    Portsmouth, United Kingdom First Class Support Full time

    **Specialist Mentor for Autistic Spectrum** **First Class Support** provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing First Class Support Workers that are passionate about making a difference to the lives of students studying higher education courses across the UK. We are currently...

  • Specialist Mentor

    6 months ago

    Portsmouth, United Kingdom First Class Support Full time

    **Specialist Mentor for Autistic Spectrum** **First Class Support** provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing First Class Support Workers that are passionate about making a difference to the lives of students studying higher education courses across the UK. We are currently...

  • Senior Document and Data Manager

    1 month ago

    Portsmouth, Portsmouth, United Kingdom Line Up Aviation Full time

    We are seeking a highly skilled Senior Document and Data Manager to join our team at Line Up Aviation. The successful candidate will be responsible for ensuring Company guidelines are adhered to, and CM best practices are followed.Key Responsibilities:Support CM tools user guides production, CM tools improvement and CM tools new releases training.Work...

  • 1st Line Support

    3 weeks ago

    Portsmouth, United Kingdom Computappoint Full time

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs...

  • Helpdesk Support

    2 weeks ago

    Portsmouth, United Kingdom Computappoint Full time

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • 1st Line Team Lead

    6 months ago

    Portsmouth, United Kingdom Mexa Solutions Full time

    **Every team leader in the business progressed into their roles from internally.** **Meaning they had no previous management experience and were offered promotion based on their people skills.** **This growing IT Service Provider is looking for a good techie with great people skills to be the Team Leader on the service desk.** **They’ll give you and...

  • Education Support Professional

    6 days ago

    Portsmouth, Portsmouth, United Kingdom Outcomes First Group Full time

    We are seeking a dedicated and compassionate individual to join our team as an Education Support Professional at the Outcomes First Group.About UsThe Outcomes First Group is committed to improving the lives of vulnerable children, young people, and their families. We believe that everyone deserves the opportunity to thrive, and we're passionate about making...

  • 1st/2nd Line IT Support Technician

    2 weeks ago

    Portsmouth, United Kingdom ISR Recruitment Ltd Full time

    Job Description 1st/2nd Line IT Support Technician 1st/2nd Line Support Technician Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site) Market Rates (c£26,000 to £30,000 per year) Plus excellent company benefits including Employer Pension and BUPA The Opportunity: Our client are looking for a 1st/2nd Line Support Technician to join and...

  • Helpdesk Support

    4 days ago

    Portsmouth, Hampshire, United Kingdom Computappoint Full time €26,000

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • Helpdesk Support

    3 days ago

    Portsmouth, Hampshire, United Kingdom Computappoint Full time €26,000

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • IT Support Specialist

    6 days ago

    Portsmouth, Portsmouth, United Kingdom 100% IT Recruitment Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at 100% IT Recruitment. The successful candidate will be responsible for providing comprehensive IT support services to end users, including troubleshooting and resolving technical issues.Key ResponsibilitiesProviding first-line support to end users, both on and...

  • IT Support Technician

    4 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Full time

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    3 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support TechnicianPortsmouth£25,000 + Bonus + Ongoing Training and DevelopmentThis is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract.You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    3 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support TechnicianPortsmouth£25,000 + Bonus + Ongoing Training and DevelopmentThis is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract.You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    3 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    3 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide...