1st Line Support
4 days ago
**1**st** Line Support**
**Basic salary up to £24,000, plus quarterly bonus**Portsmouth, Hybrid working available**
**12 months **Maternity Cover**
**A little about the role, you will be;**
- Providing exceptional support to our end users
- Responding to all issues in a timely, efficient, and empathetic manner
- Ensuring all tickets are accurately recorded on our ticketing system (Zendesk)
- Resolving issues using your own investigative thinking
- Utilising our established process and online community content
- Liaising with our IT, CRM, and Data Verification teams
- Responding to live chat quickly and efficiently
- Attending weekly support meetings and help the team achieve its overall goals
**A little about you**:
- Previous experience working in 1st line support
- Able to manage time, prioritise tasks and work under pressure
- Previous experience within a SaaS/software or B2B environment
- You have excellent customer service skills as well as verbal, written and interpersonal communication
- Able to work independently and as a team
- High attention to detail and being able to work accurately with comprehensive processes is essential to success
- Experience working towards individual and team targets
**Why Lead Forensics?**
- Take some time out with our holiday policy; employees receive 25 days holiday plus bank holidays
- Birthdays off (it's the most important day of the year)
- Give back to the wider community with 2 paid Charity days, volunteer days, fundraisers, charity events
- Receive benefits such as; the Employee Assistance Programme, sick pay, maternity/paternity pay, free on-site parking, free gym on-site
- Eligibility to join the company pension scheme - contributory
- When we are allowed to celebrate together join our; Company socials, Regatta, Family Fun day, subsidised Ski trip, Christmas parties
**What happens next?
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