Service Desk Agent

3 days ago


Portsmouth, United Kingdom Elite Limited Full time

Elite is a leading Connectivity, Cloud, Data Centre and Voice operator who provide customers with access to one of the most diverse and resilient networks in the UK.

**The Role and Responsibility**:

- Provide outstanding customer service and positive support experience
- Monitor and respond quickly and effectively to requests received through their ticketing system
- Meet/exceed customer service KPI's
- Ensure that internal and external processes and procedures are followed to guarantee a consistent and quality of service
- Investigate and report customer issues and escalate accordingly
- General administration duties and other ad-hoc duties as required
- Contribute to the on-going development of the Support function by sharing knowledge, experience and expertise.
- To recognise opportunities for improvement to procedures and practices and proactively offering ideas and solutions to problems.
- Drive and maintain good working practice with clear communication.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

**Experience**:

- 1st Line Support Experience
- Driven, pro-active and motivated individual
- To enjoy working with people
- Ability to strengthen new and existing client relationships
- Excellent communication skills, both oral and written
- Well-spoken and smart appearance
- Strong interpersonal and presentation skills
- Strong problem solving skills
- A confident and determined approach
- A high degree of self-motivation and drive
- The ability to prioritise and plan strategically
- To be well-organised
- Numerical accuracy
- A positive attitude

**Qualifications**:
Essential
- A-level or equivalent (preferred)
- 2 years’ experience in a relevant client facing role (preferred)
- 1 Years 1st Line Support Experience
Ideal
- 2nd Line Technical Experience
- Customer Service qualifications
- Relevant technology accreditations
- MSP experience

**Benefits**:

- Private Health Cover
- Training and Qualification Budget
- On-site parking
- Work from home and office flexibility
- Casual dress
- Company pension

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Private medical insurance
Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- IT Support: 2 years (preferred)
- Customer service: 2 years (preferred)



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