Service Desk Analyst
2 months ago
Who We Are:
Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm.
We continue to grow and have over 950 permanent staff employed at our offices in London, Portsmouth, US, India, Middle East and Slovakia and within many of our customers’ sites. Our heritage is in helping businesses to operate their critical technology in a more cost-effective manner, while improving effectiveness in areas such as customer engagement and operational responsiveness.
The Team:
The Service Desk Analyst is responsible for support services to end-users in line with business objectives. The role objectives of a service desk are centred around maintaining efficient IT operations and ensuring a positive user experience.
The Role:
Incident Management
- Quickly resolve incidents to minimise disruption to the business. This involves identifying, logging, and resolving issues as efficiently as possible.
Service Request Management
- Handle service requests from users ensuring they are completed in a timely manner.
Communication
- Serve as the primary point of contact between users and the wider IT teams. This includes keeping users informed about the status of their issues and providing clear, jargon-free explanations.
Customer Satisfaction
- Ensure high levels of customer satisfaction by providing courteous, consistent, and effective service. This includes managing expectations and delivering on service level agreements (SLAs).
Knowledge Management
- Maintain and utilise a knowledge base to help resolve issues more quickly and to empower users to solve common problems on their own.
Continuous Improvement
- Regularly analyse performance data to identify areas for improvement. This can involve optimizing processes, implementing new technologies, and enhancing team skills.
Qualifications & Experience
- Previous experience in an IT service desk or technical support role.
- Experience with ITSM tools and remote support software.
- Proficiency in Windows operating systems.
- Knowledge of networking fundamentals (e.g., TCP/IP, DNS, DHCP).
- Familiarity with common software applications and troubleshooting techniques.
- Good experience of ITIL processes.
- Background or strong interest in technology innovation
- Client engagement with strong stakeholder management skills.
- Experience of working with a 3rd party in a service delivery organisation.
- Knowledge and experience of business processes and working practices in large corporate businesses
What we care about:
At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business.
We value diversity
We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.
Why join Bell:
- We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses
- Competitive Salary
- Flexible remote working
- A generous company pension
- 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days
- Healthcare and dental insurance
- Life assurance
- Cycle to work scheme
- A diverse and inclusive work culture
- Modern vibrant workplaces
- Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre
Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.
-
Service Desk Analyst
4 days ago
Portsmouth, United Kingdom Service Care Solutions - Criminal Justice Full timeService Care Solutions are looking for a Service Desk Analyst to work in Portsmouth. As part of the IT Service Desk team you will refresh the mobile phone stock for customers, ensuring a high level of customer service whilst keeping records updated and accurate.This is a 3 month role to replace our older mobile phones using our mobile phone management...
-
Service Desk Shift Analyst
2 days ago
Portsmouth, United Kingdom Babcock Full time**Job Title**: Service Desk Shift Analyst **Location**: Lakeside, Portsmouth **Compensation**: £28,500 + Benefits **Role Type**: Full time / Permanent **Role ID**: SF47873 We are seeking an ambitious and hard-working Service Desk Shift Analyst to join our business, working remotely within our Technical Service Desk Team. You'll be supporting and...
-
Service Desk Shift Analyst
23 hours ago
Portsmouth, United Kingdom Babcock Full time**Service Desk Shift Analyst Location: Portsmouth, UK - Hybrid with working from home options available Compensation: £25,293 + Benefits Role Type: Full Time / Permanent SF46090** At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Shift Analyst at our Portsmouth site. As an...
-
Service Desk Shift Analyst
3 days ago
Portsmouth, United Kingdom Babcock Full time**Job Title: Service Desk Analyst - 1st Line Support Location: Portsmouth. PO6 3EN (with some home working) Compensation: £24,793 Role Type: Full time / Permanent Hours: 4 consecutive shifts a week, of either 6.30am - 6.30pm, or 8.30am - 8.30pm Job ID: SF42943** Here at Babcock International, Portsmouth we're looking to recruit a Service Desk Analyst to...
-
Service Desk Analyst
7 days ago
Portsmouth, United Kingdom Fusion People Ltd Full timeService Desk Analyst (4 days on 4 days off) Job Type : Permanent Job Location : Portsmouth **Salary**: : £25,500 + company benefits Major Tasks and Activities To participate in a 12 x 7 shift rota covering a 4 on, 4 off working pattern To answer calls received to the Service Desk, logging all calls received as issues or requests to agreed...
-
IT Service Desk Analyst
3 days ago
Portsmouth, United Kingdom Simpson Judge Ltd Full timeIT Service Desk Analyst - Provide technical support to internal employees both professionally and efficiently, maintaining a high degree of customer service - Manage, maintain and upgrade our IT hardware, Microsoft server and client operating systems, desktop software and networks - Train and support staff members on troubleshooting and diagnosing problems -...
-
Service Desk Analyst
1 week ago
Portsmouth, United Kingdom Babcock Full time**Job Title: IT Service Desk Analyst - 1st Line support - Day Shifts Location: Lakeside, Portsmouth. PO6 3EN (With some home working) Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID SF41246** Here at Babcock International, Portsmouth we're looking to recruit a Service Desk Analyst to join an established support team...
-
Service Desk Analyst
2 days ago
Portsmouth, United Kingdom Advanced Resource Managers Limited Full timeOur client are seeking a proactive Service Desk Analyst to join their existing team, keeping end users operational and ensuring all systems and services are online and available This role will manage level 1 tickets directly from internal staff. You'll contribute to continuous improvement activities, working with the team to identify and improve internal...
-
Service Desk Analyst
3 months ago
Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full timeWho We Are: Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm.We continue to grow and have over 950 permanent staff employed at...
-
Service Desk Analyst
3 months ago
Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full timeWho We Are: Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm.We continue to grow and have over 950 permanent staff employed at...
-
Service Desk Analyst
24 hours ago
Portsmouth, United Kingdom The Southern Coop Full timeInterested in IT? Looking to take your first steps on a career in this area? We have an excellent opportunity to join our Central Support Team as a Service Desk Analyst on a fixed term contract (maternity cover). You'll be supporting our colleagues acrossall our business areas with day to day troubleshooting if problems arise in their stores. Some typical...
-
Head of Service Desk Propositions
4 days ago
Portsmouth, United Kingdom Advanced Resource Managers Limited Full timeHead of Service Desk Propositions Portsmouth - Flexible Purpose The Head of Service Desk Propositions is a pivotal role in the Managed Services organisation. Reporting to the Director of Managed Services, they are responsible for the delivery of live Service Desk services that meet our contractual SLAs and the expectationsof our customers. This area is...
-
Service Desk Analyst
3 months ago
Portsmouth, UK, Hampshire, United Kingdom Bell Integration - Driving Digital Transformation Full timeWho We Are: Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm.We continue to grow and have over 950 permanent staff employed at...
-
Service Desk Team Lead
4 weeks ago
Portsmouth, United Kingdom ARM (Advanced Resource Managers) Full timeService Desk Team Lead - 1st Line SupportLocation: Portsmouth Salary: £33,000Role OverviewWe are looking for an enthusiastic and experienced Service Desk Team Lead to oversee a team of 1st Line Support Analysts. You will ensure excellent service delivery to clients by managing the team responsible for handling reactive and proactive customer requests across...
-
Service Desk Team Lead
4 weeks ago
Portsmouth, United Kingdom Advanced Resource Managers Limited Full timeService Desk Team Lead - 1st Line Support Location: PortsmouthSalary: £33,000 Role Overview We are looking for an enthusiastic and experienced Service Desk Team Lead to oversee a team of 1st Line Support Analysts. You will ensure excellent service delivery to clients by managing the team responsible for handling reactive and proactive customer requests...
-
Service Desk Analyst
1 week ago
Portsmouth, United Kingdom The Southern Coop Full timeDo you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative. We have an excellent opportunity to start your career as a Service Desk Analyst.With over 200 retail convenience...
-
Service Desk Team Lead
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Advanced Resource Managers Ltd Full timeJob OverviewWe are seeking a skilled Service Desk Team Lead to oversee a team of 1st Line Support Analysts. The ideal candidate will have excellent customer service skills and the ability to manage a support team effectively. Salary: £33,000.Key ResponsibilitiesLead and mentor the 1st Line Support team.Develop and manage individual Performance Development...
-
Service Desk Support Administrator
3 days ago
Portsmouth, United Kingdom Babcock International Full time**Service Desk Support Administrator**: - Location: Portsmouth, GB, PO6 3EN- Onsite or Hybrid: Hybrid**Job Title**:Service Desk Support Administrator **Location**: UK **Compensation**:Competitive + Benefits **Role Type**: Full time / Permanent At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part...
-
Cover Supervisor
2 weeks ago
Portsmouth, United Kingdom Supply Desk Full timeSecondary Cover Supervisor in Portsmouth January 2024 Pay – 90 - 130 Location - Portsmouth Hours - 8am – 3.30PM Long-Term Full-time with the potential to become permanent Supply Desk are working closely with a Secondary School based in Portsmouth that are seeking a full time Cover Supervisor starting September (Permanent contract for right...
-
Cover Supervisor
1 month ago
Portsmouth, United Kingdom Supply Desk Full timeSecondary Cover Supervisor in Portsmouth ASAP 2024 Pay – 90 - 130 Location - Portsmouth Hours - 8am – 3.30PM Long-Term Full-time with the potential to become permanent Supply Desk are working closely with a Secondary School based in Portsmouth that are seeking a full time Cover Supervisor starting ASAP (Permanent contract for right person) Pay:...
