1st Line Support

2 weeks ago

Portsmouth, United Kingdom Computappoint Full time

1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE

This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which will involve a ticket based reporting system which is why previous experience with a similar system will be vital to this role.

As this is a 24/7 support function, shifts will be split between day shift, late shift, and night shift so you will be required to work some late/night shifts.

  • 5 days on-site
  • Portsmouth
  • Up to £26,000 base with excellent benefits and a shift based bonus.

Responsibilities:

  • Utilise customer provided tools to handle multi-channel contacts from end users (phone, email, chat), document troubleshooting, resolve the issue or escalate to second line teams within the required timescales to achieve SLA targets
  • Carry out initial triage of the incident utilising troubleshooting skills and use the Knowledge Base to determine the appropriate action to achieve a timely resolution
  • Manage your pending tickets ensuring these have been updated/resolved as per agreed procedures
  • Understand and respond to feedback from ticket quality reviews
  • Simultaneously switch between functions according to call/chat volume at the time

Experience/Skills Required:

  • Previous experience working in a 1st Line IT support environment
  • Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software
  • Excellent verbal and written communication (to both technical and non-technical audiences), including the ability to produce clear technical documentation.
  • Highly desirable - Exposure using and troubleshooting Outlook, Microsoft Teams, Jabber, Citrix, VPN, Webex, Virtual desktop and general end user support skills

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy

  • 1st Line Team Lead

    6 months ago

    Portsmouth, United Kingdom Mexa Solutions Full time

    **Every team leader in the business progressed into their roles from internally.** **Meaning they had no previous management experience and were offered promotion based on their people skills.** **This growing IT Service Provider is looking for a good techie with great people skills to be the Team Leader on the service desk.** **They’ll give you and...

  • Helpdesk Support

    2 weeks ago

    Portsmouth, United Kingdom Computappoint Full time

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • 1st/2nd Line IT Support Technician

    2 weeks ago

    Portsmouth, United Kingdom ISR Recruitment Ltd Full time

    Job Description 1st/2nd Line IT Support Technician 1st/2nd Line Support Technician Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site) Market Rates (c£26,000 to £30,000 per year) Plus excellent company benefits including Employer Pension and BUPA The Opportunity: Our client are looking for a 1st/2nd Line Support Technician to join and...

  • 1st Line IT Support

    1 month ago

    Portsmouth, United Kingdom Computappoint Full time

    SERVICE DESK ANALYST | PERMANENT | PORTSMOUTH | £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • Helpdesk Support

    2 days ago

    Portsmouth, Hampshire, United Kingdom Computappoint Full time €26,000

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • Helpdesk Support

    6 hours ago

    Portsmouth, Hampshire, United Kingdom Computappoint Full time €26,000

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • First Line Support

    2 weeks ago

    Portsmouth, United Kingdom Computappoint Full time

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITEThis role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • First Line Support

    2 weeks ago

    Portsmouth, United Kingdom Computappoint Full time

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITEThis role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • First Line Support

    2 weeks ago

    Portsmouth, United Kingdom Computappoint Full time

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITEThis role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • First Line Support

    2 days ago

    Portsmouth, Hampshire, United Kingdom Computappoint Full time €26,000

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • First Line Support

    6 hours ago

    Portsmouth, Hampshire, United Kingdom Computappoint Full time €26,000

    1ST LINE SUPPORT | PERMANENT | PORTSMOUTH | Up to £26,000 | 5 DAYS ON-SITE This role is an excellent opportunity for anyone with experience in providing IT Support on a ticket based system to join a growing organisation at an exciting time. Our client, a large IT Service Provider, are setting up a new support function for a large customer of theirs which...

  • 2nd Line Support Engineer

    2 months ago

    Portsmouth, United Kingdom CV-Library Full time

    Job Title: 2nd Line Support Engineer Location: Portsmouth, UK On site/Hybrid Salary: £30,000 - £35,000 per annum Hours: Full-time (40 hours/week), 08:30 - 17:30 Holiday Allowance 22 days + Bank Holidays Company Overview: We are a rapidly expanding Managed Services Provider (MSP) based in the heart of Portsmouth. We offer a dynamic,...

  • It Support Engineer

    2 weeks ago

    Portsmouth, United Kingdom CV-Library Full time

    1st / 2nd Line Support Technician * 1st / 2nd Line Support Technician * Hybrid-working – WFH (x2 days) + Portsmouth (x3 days on-site) * Market Rates (c£26,000 to £30,000 per year) * Plus excellent company benefits including Employer Pension and BUPA The Opportunity: Our client are looking for a 1st / 2nd Line Support Technician to...

  • IT Support Specialist

    3 days ago

    Portsmouth, Portsmouth, United Kingdom Spectrum IT Recruitment Full time

    Looking for a challenging role within a dynamic IT department? We have an exciting opportunity for an IT Support Specialist to support our day-to-day operations.You will be at the forefront of IT support, providing assistance for end users, laptops, and mobile devices. As part of a proactive team, you'll address issues at the 1st and 2nd line support levels,...

  • IT Support Technician

    4 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Full time

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    2 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    3 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support TechnicianPortsmouth£25,000 + Bonus + Ongoing Training and DevelopmentThis is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract.You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    3 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support TechnicianPortsmouth£25,000 + Bonus + Ongoing Training and DevelopmentThis is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract.You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    3 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support TechnicianPortsmouth£25,000 + Bonus + Ongoing Training and DevelopmentThis is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract.You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    2 weeks ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide...