Consumer Intern

6 months ago

London, United Kingdom Deliveroo Full time

**About the team**

We're looking for an Intern to join Deliveroo's Consumer team. The Consumer team is the part of our business that's obsessed with our Consumers and delivers the experiences they know and love throughout our Website and Apps. In your role, you will contribute to the day-to-day running of this team, as detailed below.

**About the role**

You will champion the Deliveroo Consumer, alongside understanding how everything we do affects the other sides of our marketplace (Riders, Restaurants and Grocery/Retail partners). You will act as a liaison between our Consumer-facing teams and these other orgs helping to design new products and propositions, and enhance those we have based on inputs from a wide range of stakeholders. You'll work closely with Product, Engineering, Science, Finance and Commercial teams, as well as getting insight into how a company like Deliveroo operates. Depending on which team you're working with you may have different objectives, ranging from improving our Value Perception with consumers, to driving Partner engagement with new features or improving conversion throughout our customer experience. You will work under a hybrid model between our head office and from home, but will be expected to come into the office 3 days a week. _Please note, this is a 6 month fixed term contract._

**What you'll be doing**
- **Deeply understand our consumer needs **through data and consumer research and use them to drive decision-making across the organisation
- **Liaise between Consumer and other teams,** championing the customer in company-wide decision-making, and bringing the perspective from other teams in to the Consumer team
- **Identify potential opportunities to improve our Consumer experience** and work with the teams to build your ideas out in our products
- **Design improvements to existing features** by understanding how they work and how our consumers engage with them
- **Build out our understanding of the competitive landscape **for some of our key features, both within and outside of our industry

**Skills you'll learn**:

- Project management
- Product management
- Story-telling using data and research
- Presentation skills
- How to build proposals
- Customer experience research
- Competitor analysis
- Proposition design and implementation
- Stakeholder management
- Structured problem-solving

**Why Deliveroo**

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

**Workplace & Benefits**

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

**Diversity**

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

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