Customer Service Adviser
4 days ago
Reference No- 26269- Job Title- Customer Service Adviser- Type- Permanent- Salary Range- Competitive- Division- Residential- Sub Division- London Sales- Department- Client Services (10000097)- Location- Sentinel HouseKnight Frank is the leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors.
Established in 1896, Knight Frank now comprises a global network of over 500 offices.
The Client Services department are looking to recruit an Inbound Client Manager to manage all the inbound enquiries from various sources while offering excellent client service and advice.
**Responsibilities**
- Handle the live chat enquiries from the Knight Frank website
- Respond in a timely manner to web enquires and marketing responses
- Take inbound calls from property portals and potential overflow calls from front offices
- Identify the most appropriate agents and introduce according to client referral requirements
- Build and maintain effective relationships with fee earners within Knight Frank
- Observe the terms and follow the regulations and guidelines laid down in the Firm’s internal procedures at all times
- Conduct regular follow-ups with clients to ensure they are being looked after appropriately
- Build and maintain goodwill, confidentiality and trust with prospective and existing clients at all times in order to foster the professional image of the Partnership
- Have good knowledge of Knight Frank service lines and cross-sell our services to clients where applicable.
- Ability to demonstrate Knight Frank’s USPs
**Professional Standards**
- Conduct yourself in a professional manner at all times
**Systems & IT competence**
- Touch typing minimum 45wpm in order to respond in a timely manner to the live chat enquiries
**Qualifications/Education Required**
- This position would suit someone who has worked in a busy and pressurised sales environment
- Previous Client Services or property sales experience is desired but not essential
- Knowledge of the various services lines that property companies can offer would be beneficial
**Particular Aptitudes/Skills Required**
- Excellent telephone communication skills including active listening skills and the ability to be assertive and persuasive without being aggressive
- Ability to project enthusiastic and positive attitude down the phone
- Proactive and hardworking
- Ability to work to targets
- Be able to work under pressure and to deadlines
- Have exceptional and professional interpersonal, writing and communication skills
- Have high attention to detail
- Be self-motivated and pro-active
1
-
Customer Services Adviser
5 days ago
London, United Kingdom Akton Recruitment Ltd Full timeCustomer Services Adviser Akton Recruitment has an opening for a Customer Services Adviser To deliver a high quality customer service across all channels including but not limited to telephone, web and face to face. To ensure the responses to enquirers comply with organisational standards, procedures and legislative requirements. To deliver the highest...
-
Customer Service Adviser
5 days ago
London, United Kingdom Aaron Wallis Sales Recruitment Full timeCustomer Service Sales Adviser - £30,000 plus uncapped commission. Based in Fulham. This exciting Customer Service Sales Adviser role is working for an established company who are leaders in what they do. They've grown massively in the past year and are now looking to expand their small team, so a really exciting time for this company. A wonderful...
-
Customer Service Adviser
7 months ago
London, United Kingdom Knight Frank Full timeReference No- 29476- Job Title- Customer Service Adviser- Type- Permanent- Salary Range- Competitive- Division- Residential- Sub Division- London Sales- Department- Client Services (10000097)- Location- SouthbankThe Client Services department are looking to recruit an Outbound Customer Service Adviser to identify and maintain relationships with current and...
-
Customer Service Adviser
3 weeks ago
London, Greater London, United Kingdom Usay Compare Full timeUsay Compare is a leading comparison service for health insurance, life insurance and income protection in the UK. We are seeking a Customer Service Adviser to join our team and provide expert advice to clients on Life Insurance, Critical Illness, and Income Protection policies.The ideal candidate will have extensive sales experience within a telesales role,...
-
Customer Service Adviser
1 week ago
London, United Kingdom G.Network Full time**Customer Service Adviser** **Salary: £27,000 + Benefits** **Hybrid working available** The Customer Service Team are the first point of contact for our customers, offering an instant resolution to queries, which is fundamental to our overall customer experience. The team provide an efficient, first call resolution which communicates to our customers...
-
Customer Service Adviser
3 days ago
London, United Kingdom Comdata Group London Full time**Job Title: Customer Care Adviser** **Location**:Comdata Group - Canary Wharf, London **Hours**:40 paid hours per week. **Shifts**:Monday to Friday 8am - 5:00pm **Main Purpose of Role** We are looking for a Customer Care Adviser who passionate about customer satisfaction to join our dynamic team and represent a strong global brand As a Customer Care...
-
Customer Service Adviser
7 months ago
London, United Kingdom Foxtons Full time**About The Role**: **About You**: Our Customer Advisers are often the very first impression that our customers have of our brand so an outgoing personality and a great telephone manner are a must. You will also have excellent written and verbal communication skills as well as strong attention to detail and a readiness to learn. **We offer** - £21,000 per...
-
Onsite Customer Service Adviser
1 week ago
London, United Kingdom Vodafone Full time**.**: **Location: London (based at client location)** **Salary: £22,000 per annum + LLA £3,100 + up to £2,000 bonus (performance related)** **Hours: Shifts between Mon-Fri 8am-6pm** **What will you be doing?** To manage the day to day running of one of our prestigious Corporate customers. You will ensure customer loyalty through quality, speed and...
-
Customer Connections Adviser
7 days ago
London, United Kingdom G.Network Full timeAs a G.Network Customer Connections Adviser, you will be responsible for customer liaison relating to FTTP Surveys and/or Installation. The Customer Connections team cover a broad remit encompassing the full customer journey, as an Adviser you could be involved in a range of activities from arranging customer property surveys and liaising with landlords,...
-
Customer Service Adviser, Chiswick
7 months ago
London, United Kingdom Foxtons Full time**About You**: Our Customer Advisers are often the very first impression that our customers have of our brand so an outgoing personality and a great telephone manner are a must. You will also have excellent written and verbal communication skills as well as strong attention to detail and a readiness to learn. **We offer** - £24,000 per annum - Weekly...
-
Customer Service Advisor
7 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Service Advisor** **Salary: Up to £22,000** **Hours: Monday - Friday, shifts between 8am - 6pm** Our client is searching for a passionate and talented customer focused individual who will engage with customers while providing excellent support for their outstanding utility company. They are looking for someone who enjoys delivering high quality...
-
Customer Communications Adviser
7 days ago
London, United Kingdom Reed Talent Solutions Full time**_FTC 20 months / Secondment _** **_London Office Base with Hybrid Working_** **_£47,000 circa_** - "MaPS (the Money and Pensions Service) is looking for a marketing communications expert to join the Corporate Affairs Team. The Customer Communications Adviser will bring to life our customers’ stories for internal and external audiences, helping usshare...
-
Customer Service Adviser
1 week ago
London, United Kingdom Integrated Solutions Full timeIntegrated Solutions are currently recruiting a Customer Service Advisor to support one of our clients operating in the payroll market. This is an office-based role in Enfield. Our client is an Umbrella company who manage the payroll function for over 900 temps and contractors per week and is experiencing rapid growth with the increasing requirement for...
-
Customer Service Adviser
7 months ago
London, United Kingdom HEADQUARTER OF COMMUNICATION Full timeResponsibilities: - Answer customer inquiries and resolve issues in a timely and professional manner - Assist customers with product information, pricing, and order placement - Enter customer data and update account information accurately in the system - Upsell products and services to maximize sales opportunities - Analyze customer needs and recommend...
-
Customer Service Adviser
7 days ago
London, United Kingdom Harrods Full timeYou’ll be delivering the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for the world’s leading luxury retail brand, you’ll be at the very heart of our business, helping our customersby resolving incidents, protecting our reputation, and gaining genuine expertise in your...
-
Customer Care Adviser
1 day ago
London, United Kingdom Ealing Dental Specialists Full time**Customer Care Adviser - Ealing Dental Specialists (Orthodontic Practice)** Our busy and bubbly specialist orthodontic practice in the heart of Ealing (W5 - 2 minutes' walk from Ealing Broadway Station) is looking for an energetic, reliable and committed person to join our front of house team. The role is what may be expected - dealing with our patients...
-
High-Growth Financial Adviser
3 weeks ago
London, Greater London, United Kingdom Service Care Solutions - Legal Full time**Job Description**We are recruiting on behalf of a Top 100 Accountancy Firm for Qualified Financial Advisers to join their high-growth Financial Services team. As part of the rapid growth in the firm, there are multiple vacancies within the Financial Services team for Diploma-Qualified Financial Advisers at either NQ level or professionals with an existing...
-
Customer Care Adviser
7 days ago
London, United Kingdom Comdata Group London Full time**Job Title: Customer Care Adviser** **Salary: £19,750** **Location**:Comdata Group - Canary Wharf, London **Hours**:40 paid hours per week. **Shifts: Shifts between **9am to 17.30pm Monday - Friday **Main Purpose of Role** We are looking for a Customer Care Adviser who is energetic and passionate about customer satisfaction to join our dynamic team...
-
Customer Care Adviser
1 week ago
London, United Kingdom Comdata Group London Full time**Job Title: Customer Care Adviser** **Salary: £19,760** **Location**:Comdata Group - Canary Wharf, London **Hours**:40 paid hours per week. **Shifts: Shifts between **9am to 17.30pm Monday - Friday **Main Purpose of Role** We are looking for a Customer Care Adviser who is energetic and passionate about customer satisfaction to join our dynamic team...
-
Customer Service Representative
7 months ago
London, United Kingdom Service Graphics Full timeWe are now hiring and looking for the right person to join us at Service Graphics, the UK’s largest integrated print and design company as a Customer Service Representative based at our city centre location in London, EC4R. - About the role _ We aim to give our customers a great experience every time they contact us, so we need someone who is a great...