Customer Service Administrator

2 weeks ago


Sunderland, United Kingdom Jardine Motors Group Full time

Are you highly organised, detail-driven and take a thorough approach to your work? Do you strive to provide a premium and seamless service for customers? If so, you’ll be a perfect fit at Jardine Motors Group.

We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers with the highest level of service - as a Customer Service Administrator, this is where you’ll play a critical role.

Jardine Motors Group represents 13 premium and luxury car brands across more than 50 locations in the UK. Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we’re proud to prioritise outstanding customer experiences above all else.

**Why should you work for us?**
- We grow our own talent To help you unlock your full potential and progress your career, we provide you with constant training and development opportunities tailored to your goals and ambitions.
- We work with some of the most innovative, premium and luxury brands in the Automotive world, giving you the opportunity to work amongst iconic cars and highly skilled, passionate teams every day.
- Everyone is welcome We’re committed to building an inclusive culture and diverse workforce. We’re proud of our culture where all colleagues can feel comfortable to bring their true selves to work and thrive in an environment removed of stereotypes and bias.
- We have a generous benefits package including 33 days holiday (including bank holidays), plus you’ll never have to work on your birthday. You’ll also have access to a great pension, reward savings, monthly commission scheme, vehicle purchase schemes, and much more.
- When we say we care about your wellbeing, we mean it. You’ll have access to a fantastic employee assistance programme which includes mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting) across our business should you ever need to talk to someone confidentially.

**About the role**:

- Monitor and respond to daily communications received via our helpline, dealerships and Customer Service inbox.
- Ensure all customer contact is acknowledged and addressed within required timeframes, and escalate where necessary
- Responsible for assisting with the draft of final written responses, gain agreement from key personnel on proposed resolution.
- Keep accurate customer service records for analysis.
- Responsible for key administration duties, including filing of customer cases; customer and FCA correspondence
- To report on customer service activity, Reevoo and group CSI data to compare and assist in the improvement of results in line with manufacturer requirements.

INDLP

**Job Types**: Full-time, Permanent

**Salary**: £19,760.00-£21,000.00 per year

Schedule:

- Day shift

Work Location: One location



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