Customer Service

2 weeks ago


Sunderland, United Kingdom Uni4Talent Full time

**The Organisation**:
MTC is a training provider offering a range of accredited courses in IT and management, and a portfolio of Apprenticeship Programmes. Based at the Industry Centre, Enterprise Park West, Sunderland we serve the whole of the North East region and MTC’s core objective is to serve the North East region as a leading provider of training. The centre has a reputation for excellence and quality, built upon the exceptional dedication and professionalism of our team.

**Main Purpose of Role**:
**Key Responsibilities and Accountabilities**:

- Identifying and delivering learning interventions to support the development of managers across the business
- Designing face to face and virtual training
- Administration of all ESF paperwork
- Assessing CMI management qualifications
- Coaching line managers
- Creating engaging training documents to curate an accessible learning zone
- Deliver customer service training
- Deliver mandatory training
- Support the learning and development team, to improve engagement and upskilling the business

**Special Circumstances**:
From time to time the post holder will be expected to work unsociable hours and must be flexible, as additional hours will be required at peak times of the year. Annual leave may be restricted to certain times of the year.

**Essential and Desirable Criteria**

**Essential**

**Qualifications and Professional Memberships**:

- To hold A1/D32&D33 Assessors Qualification or willing to work towards
- Knowledge and Experience:

- Experienced facilitator, face to face and virtually
- Experienced Assessor
- An understanding of ESF rules and requirements
- Previous management experience

**Desirable**

**Qualifications and Professional Memberships**:

- Associate member of CIPD.
- Level 3 (or equivalent) qualification in learning and development/adult education.

**To Apply**:
**Please Note: This role is fixed term until 31st December 2023.**

Please submit a comprehensive CV and Covering Letter within one document, ensuring to include the reference number UNI4/JC/527.

Please ensure you give a detailed account of your skills and experience and how you meet the stated criteria of the position.

**Salary**: £27,098.00-£33,229.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Sunderland

Application deadline: 21/02/2023
Reference ID: UNI4/JC/527


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