Customer Service Administrator

3 weeks ago


Sunderland, United Kingdom Jardine Motors Group Full time

Are you a motivated, customer-focused individual looking to work for an established, dynamic motor retailer and support a fast-paced business?

If you excel at working as part of an engaged team that provides exceptional customer service, then we are looking for you

**Why should you work for us?**
- We grow our own talent We provide you with all the training and development opportunities you will need to succeed.
- Everyone is welcome We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work - and thrive.
- We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate) great pension, generous commission schemes, reward savings, and much more - a whole A4 page to be exact
- When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

**Duties, Responsibilities & Person Specification**
- Monitor and respond to daily communications received via our helpline, dealerships and Customer Service inbox.
- Ensure all customer contact is acknowledged and addressed within required timeframes, and escalate where necessary
- Responsible for assisting with the draft of final written responses, gain agreement from key personnel on proposed resolution.
- Keep accurate customer service records for analysis.
- Responsible for key administration duties, including filing of customer cases; customer and FCA correspondence
- To report on customer service activity, Reevoo and group CSI data to compare and assist in the improvement of results in line with manufacturer requirements.

INDMP

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

Schedule:

- Day shift

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


  • PMO Administrator

    2 weeks ago


    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Job Title: PMO Administrator Assistant**: - **Location: Sunderland - Fully office based. Travel may be required.**: - **Salary: £30,000** We have an exciting opportunity for an experienced Administrator to join the Project Management team within a busy and growing organisation. You will be responsible for supporting and assisting in admin tasks...


  • Sunderland, United Kingdom BonBon Languages Full time

    **Location**: Sunderland, UK (Hybrid: 3 days on-site, 2 days remote. May consider 2 days a week in the office 36.5 hours per week normal office hours **Salary**: £30,000 per annum **Company Overview**: Join a dynamic team at a renowned outdoor wear company known for its innovation, quality, and sustainability. With a significant focus on the German...


  • Sunderland, United Kingdom Service Care Solutions - Housing Full time

    Job Title - Customer Enabling Service Advocate Location - Sunderland SR1 Contract - Temp - Sept Hours - 37 Role summary - This company is looking for a highly motivated and customer-focused individual to join their team as a Customer Enabling Service Advocate. As a Customer Enabling Service Advocate, you will be responsible for providing a range of complex...


  • Sunderland, United Kingdom QTS-Global Ltd Full time

    In line with the sustained growth and the ongoing company expansion, we are seeking to appoint a Learner Services Officer/Administrator from our Beauty Academy in Sunderland to support the day-to-day operational role of the business. The post holder will work across all program areas and be responsible for the day-to-day administration and NBA activities to...


  • Sunderland, United Kingdom Idex Consulting Full time

    Our client have a great opportunity for an Administrator who wants to develop a career in financial services with an established and well respected chartered financial planning firm.We are looking for an enthusiastic individual to join their Adviser support team to provide top quality administration and support to their Independent Financial...


  • Sunderland, United Kingdom Rokshaw Laboratories Full time

    Rokshaw Laboratories are a Pharmaceutical manufacturer and wholesaler, based across three sites in Pallion, Sunderland. We are currently looking for a Customer Service Co-ordinator to join our team of 11 in the Business to Business ordering department. Rokshaw have grown year by year so it’s an exciting time to join the company with great prospects for the...


  • Sunderland, Tyne & Wear, United Kingdom Idex Consulting Full time

    Our client have a great opportunity for an Administrator who wants to develop a career in financial services with an established and well respected chartered financial planning firm.We are looking for an enthusiastic individual to join their Adviser support team to provide top quality administration and support to their Independent Financial...


  • Sunderland, United Kingdom Idex Consulting Full time

    Our client have a great opportunity for an Administrator who wants to develop a career in financial services with an established and well respected chartered financial planning firm.We are looking for an enthusiastic individual to join their Adviser support team to provide top quality administration and support to their Independent Financial...


  • Sunderland, United Kingdom Idex Full time

    Our client have a great opportunity for an Administrator who wants to develop a career in financial services with an established and well respected chartered financial planning firm.We are looking for an enthusiastic individual to join their Adviser support team to provide top quality administration and support to their Independent Financial...

  • Fleet Administrator

    2 days ago


    Sunderland, United Kingdom North East Ambulance Service Unified Solutions Full time

    **Location**: Sunderland Fixed term to the 31/03/2025 We are looking for an enthusiastic individual to join the team providing administrative and clerical support in a very busy workshop environment **The role**: The role involves administration for the North East Ambulance Service fleet, which comprises of approximately 550+ vehicles. The role is to...


  • Sunderland, United Kingdom Service Care Solutions - Housing Full time

    Job Title - HR Administrator Location - Sunderland SR1 Contract - Temp Hours - 37 Role summary - The company is currently seeking a Payroll Administrator to join their team. The successful candidate will be responsible for providing technical, clerical, financial and support services to both internal and external customers. This role is critical to the...


  • Sunderland, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    **Purpose** To help, advise and direct customer’s calls. To deliver a high quality service, by listening and helping the customer and exceeding their expectations. To resolve customer enquiries with the aim of satisfying customers within a single contact. **Main Duties and Responsibilities**: - Communicate information to different audiences derived from...


  • Sunderland, United Kingdom JLA Full time

    **Customer service advisor - 37.5 hours a week** We have a compelling vision to become one of the largest fire safety businesses in the UK. By bringing together our successful businesses and pooling our individual strengths we will build a business with an enviable service and product offering for both our existing and new customers. If you enjoy working...


  • Sunderland, United Kingdom The National Beauty Academy Full time

    In line with the sustained growth and the ongoing company expansion; we are seeking to appoint a Customer Service/Administration Apprentice to support the day-to-day operational role of the business from The National Beaty Academy. The post holder will work across all programme areas and have responsibility for the day-to-day administration and training...

  • Customer Service

    4 days ago


    Sunderland, United Kingdom PAC-SS Full time

    We have a new and exciting opportunity to join our award-winning contact centre in the Sunderland area as a Customer Service Advisor. The role is dealing with inbound calls from existing customers with the aim of giving excellent customer service at all times. There are no sales expected in the role. We have both full-time and part-time working...


  • Sunderland, United Kingdom Northumbria Police Full time

    Role: Business Services Administrator – JRN 30426 Salary: Band 3, £23,958 per annum Location: Southwick Hours/Contract: Full time, Permanent Working for #TeamNP Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of...

  • Administrator

    4 weeks ago


    Sunderland, United Kingdom Arktek Group Limited Full time

    **Arktek Group Limited is a rapidly growing energy company based in the North East of England.** **We are looking for a well-rounded, experienced individual to join our small but efficient team as an Administrator to help with all aspects of the day to day processes.** **Key duties will include;** - Data entry and management of customer accounts. -...


  • Sunderland, United Kingdom CCR Full time

    CCR is looking for a friendly individual who is good at working as a team and can communicate on the phone well. This role will allow you to gain more experience with Customer service and also use your skills to work with the local authorities. Driving Licence would be good to have along with customer service experience. **Purpose**: To help, advise and...


  • Sunderland, United Kingdom Barker Ross Group Full time

    **Job Title**: - Customer Service Advocate**Contract Type**: - Temporary**Location**: - Sunderland - Tyne and Wear**Industry**: - Office Support**Contact Name**: - Megan Rothwell- **Contact Phone**: - 01522 551910**Date Published**: - 02-Feb-2023- Barker Ross Group are currently recruiting for a number of full time Customer Service Advocates to work...


  • Sunderland, United Kingdom Theo James Recruitment Ltd Full time

    **Senior Administrator - Sunderland - £26,000-£30,000** **Why Should You Apply?** - Excellent benefits package - 28 days holidays (including bank holidays) + option to purchase another 5 days; bonus (dependent on individual performance); training and development opportunities; free on-site parking and more! - Join a company who believes in training and...