Customer Liaison Officer
3 weeks ago
**Customer Liaison Officer**
**Ongoing temporary**
**Sunderland**
Sellick partnership are currently assisting in the recruitment of a Customer Liaison Officer for a large social housing organisation on a temporary basis.
The Customer Liaison officer will ensure effective liaison with various contractors, stakeholders and colleagues across a number of schemes to ensure a seamless, customer focussed service is delivered to the organisations' tenants during planned works' programmes.
**Duties of the Customer Liaison Officer**:
- Support the in-house delivery teams in managing contractors to deliver on performance indicators
- Act as the first line of contact for dealing with resident queries, on-site contractor performance and quality management issues
- Support the consultation and engagement with tenants, leaseholders and freeholders and other key stakeholders including Housing Management
- Liaise with various teams including Planning and Building Surveying, Health and Safety, Procurement, Leasehold, Risk and Insurance and Housing management colleagues
**Requirements of the Customer Liaison Officer**:
- Ideally have experience working within a social housing environment and potentially on the investment programmes/planned works side
- Excellent customer service skills
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