Customer Experience Executive
2 months ago
**Overview.**
We are looking to grow our highly successful business based from our head office in Sunderland and are recruiting for a Customer Service Advisor in the b2b Energy sector. This role is a critical part of the business, as you are responsible for managing both the administrators and customer experience team
This role requires a person who is extremely customer focused. Experience in a similar role is essential.
**The Role.**
- Managing a portfolio of customers: assisting with queries, complaints and driving customer service excellence
- Ensuring SLA deadlines are met
- Dealing with customer queries in line with the business values
- Working with members of the senior management team
**About You.**
- Can manage your own workload/Diary
- Self-motivated and have a passion for success
- Ability to work under pressure when needed
- Excellent communication skills - professional and articulate
- Ambitious character, driven and passionate
- Computer literate: Word, Excel, outlook etc
- An ability to work in fast-paced, self-directed, professional environment
- Team Player
**Package.**
- £24,000
- We promote a work life balance Monday to Thursday 9am-5pm, Friday 9am - 3pm
- Sunderland Doxford park - near public transport and on-site parking
**Benefits.**
- Total of 28 days holiday with all bank holidays off, never work evenings or weekends
- On-Site Parking
- The opportunity to study for registered qualifications
- Discounted corporate gym membership at David Lloyd Clubs (Luxury gym, swim, and racquet club)
- In house training team
- Birthday off paid
**Salary**: £24,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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