Customer Service Coordinator

1 month ago

Sunderland, United Kingdom Curaleaf Full time

**Do you like to work on detail-focussed tasks?**

**Are you able to communicate effectively across all levels of a business?**

**Is making a real difference through your job important to you?**

**This could be the perfect role for you**

We are looking for a fast-paced problem-solver to join our growing Customer Service team at Rokshaw.

**About Us**:
Rokshaw Laboratories is a Specials Manufacturer that prides itself on supplying the highest quality medication for patients while delivering value to the customer, patient, and the NHS.

Our MHRA Approved and NHS Accredited state-of-the-art manufacturing facility, backed by the Rokshaw quality management system (QMS) and a highly trained and experienced team of staff, ensures outstanding product quality without compromising on service.

Since our inception in 2012, Rokshaw Laboratories has grown from a wholesaler to a manufacturer of Specials and built a strong position in the market in a very short space of time. With our family-feel values, Rokshaw has made a reputation of providing a friendly, personal, trustworthy, and helpful service. We deliver to our customers on a daily basis with an ethical and sustainable outlook on unlicensed medicines.

**Position**:
Duties will include, but not be limited to:

- Processing manufactured and stock orders using Sage 200
- Providing information and first-class support to clients
- Raising purchase orders for outsourced items and updating customers accordingly
- Checking all orders and amending any errors before passing on to the next step of the process chain
- Setting up new customer accounts
- Recording complaints immediately and escalating accordingly
- Maximising sales through speedy and knowledgeable responses
- Maintaining detailed logs and documentation
- Follow company rules and department guidelines at all times
- Achieving personal, team, and wider-business targets and goals

**Requirements**:
**About You**:
As you will represent Rokshaw to external clients, it is essential you are able to communicate in a professional manner, both in written and verbal contact. You will be open to learning, focussed, and adaptable as there will be several tasks covered in your training to make the team fluid and robust. You must also:

- Have previous experience in multi-client and -mailbox management
- Have excellent attention to detail, working with accuracy and precision
- Be flexible in your role to suit the demands of the team and the company
- Work well as part of a team
- Be able to think on your feet and offer solutions when needed
- Display a ‘can do’ attitude, even in tricky circumstances
- Adhere to strictest levels of confidentiality
- Hold strong IT proficiency (MS Outlook, Excel, PPTX, Word)

Although the following are not essential, for this role it would be great to have:

- GCSE grade C or equivalent in English & Maths
- Experience with Zendesk and Sage 200

This would be an ideal role for someone with experience in a pharmacy or other medical setting, in a dispensing or administration position. You would also hold lots of relevant transferrable skills if you have had similar jobs in a professional setting.

**Other information**:
**What we offer**:
As an innovative company, we value progression and development, offering lots of opportunity in a rapidly growing organisation. We also offer:

- Competitive salary
- Excellent holiday allowance
- Private medical insurance
- On-site parking
- Life insurance

**_

  • Customer Service Coordinator

    2 days ago

    Sunderland, United Kingdom Curaleaf Full time

    **Are you a people person who loves to help others?** **Is making a real difference through your job important to you?** **Do you thrive in a customer focussed environment?** - This Customer Support role could be the perfect next step in your career!_ **About Us**: Curaleaf Inc, a publicly listed business and the world’s largest cannabis company,...

  • Customer Coordinator

    24 hours ago

    Sunderland, United Kingdom EcoFuture Technology Limited Full time

    We have an exciting opportunity for an Customer Coordinator to join our innovative and growing organisation specialising in renewable technologies. We need a strong, proactive and enthusiastic administrator who is willing to roll their sleeves up and support all areas of the business during a time of growth. This is not a technical role, however, it is...

  • Customer Enabling Service Advocate

    7 days ago

    Sunderland, United Kingdom Service Care Solutions - Housing Full time

    Job Title - Customer Enabling Service Advocate Location - Sunderland SR1 Contract - Temp - Sept Hours - 37 Role summary - This company is looking for a highly motivated and customer-focused individual to join their team as a Customer Enabling Service Advocate. As a Customer Enabling Service Advocate, you will be responsible for providing a range of complex...

  • Logistics Coordinator

    4 weeks ago

    Sunderland, United Kingdom North East Ambulance Service Unified Solutions Full time

    Full Time - Permanent Location - Sunderland Salary - £24.155 - £28.591 per annum We are looking for an experiences administrator to join the team Core Responsibilities Coordination of vehicle movements, across the full fleet of vehicles within NEAS, which includes A&E, HART, and PTS The service scheduling for the full NEAS fleet. Compliance...

  • Customs & Shipping Coordinator

    6 days ago

    Sunderland, United Kingdom Pin Point Recruitment Full time

    Customs and Shipping Coordinator Sunderland £25,000 to £28,000 per annum An international manufacturing business are looking for an enthusiastic Customs and Shipping Coordinator to join their site in Sunderland. The ideal candidate will play a key role in the movement in the goods throughout the UK and globally. The Role & Responsibilities *...

  • Customs & Shipping Coordinator

    3 hours ago

    Sunderland, United Kingdom Pin Point Recruitment Full time

    Customs and Shipping CoordinatorSunderland£25,000 to £28,000 per annumAn international manufacturing business are looking for an enthusiastic Customs and Shipping Coordinator to join their site in Sunderland.The ideal candidate will play a key role in the movement in the goods throughout the UK and globally.The Role & Responsibilities * Compiling data from...

  • Customer Experience Coordinator

    6 days ago

    Sunderland, United Kingdom Linear Recruitment Ltd Full time

    Can you provide excellent customer care? Are you looking for a new opportunity? Linear recruitment are working with a Regional Housing Contractor in the Northeast that are looking for a Customer Experience Coordinator to join their team. The role focuses on providing excellent customer experiences and to support customers through their journey with the...

  • Customs & Shipping Coordinator

    6 days ago

    Sunderland, United Kingdom Pin Point Recruitment Full time

    Customs and Shipping CoordinatorSunderland£25,000 to £28,000 per annumAn international manufacturing business are looking for an enthusiastic Customs and Shipping Coordinator to join their site in Sunderland.The ideal candidate will play a key role in the movement in the goods throughout the UK and globally.The Role & Responsibilities * Compiling data...

  • Customer Service

    6 hours ago

    Sunderland, United Kingdom PAC-SS Full time

    We have a new and exciting opportunity to join our award-winning contact centre in the Sunderland area as a Customer Service Advisor. The role is dealing with inbound calls from existing customers with the aim of giving excellent customer service at all times. There are no sales expected in the role. We have both full-time and part-time working...

  • Customer Service Advocate

    1 month ago

    Sunderland, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    **Purpose** To help, advise and direct customer’s calls. To deliver a high quality service, by listening and helping the customer and exceeding their expectations. To resolve customer enquiries with the aim of satisfying customers within a single contact. **Main Duties and Responsibilities**: - Communicate information to different audiences derived from...

  • Customer Service Advocate

    1 month ago

    Sunderland, United Kingdom CCR Full time

    CCR is looking for a friendly individual who is good at working as a team and can communicate on the phone well. This role will allow you to gain more experience with Customer service and also use your skills to work with the local authorities. Driving Licence would be good to have along with customer service experience. **Purpose**: To help, advise and...

  • Customer Service Advocate

    1 month ago

    Sunderland, United Kingdom Barker Ross Group Full time

    **Job Title**: - Customer Service Advocate**Contract Type**: - Temporary**Location**: - Sunderland - Tyne and Wear**Industry**: - Office Support**Contact Name**: - Megan Rothwell- **Contact Phone**: - 01522 551910**Date Published**: - 02-Feb-2023- Barker Ross Group are currently recruiting for a number of full time Customer Service Advocates to work...

  • Care Coordinator

    4 weeks ago

    Sunderland, United Kingdom Helping Hands Home Care Full time

    Location: SunderlandThe Role:Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches...

  • Customer Service Representative

    5 days ago

    Sunderland, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are working with a well known business to recruit a Customer Service Representative to join their growing team in Sunderland! This role is on a temporary basis offering an immediate start and weekly pay! **Client Details** Page Personnel are working with a well known business to recruit a Customer Service Representative to join their growing...

  • Customer Service Assistant

    7 hours ago

    Sunderland, United Kingdom Britbet Racing LLP Full time

    **Customer Service Assistant (Betting) - PAID TRAINING** A customer service assistant with Britbet is a customer service based role, which involves placing bets on behalf of customers and in turn paying out winning ticket/s at the Sunderland Greyhound Stadium. This requires the use of a touchscreen terminal to navigate around the different races and bet...

  • Customer Service Advocate

    1 month ago

    Sunderland, United Kingdom BluTech Consulting Ltd Full time

    We are looking for experienced people to work an ongoing Local Authority contract in Sunderland. 37 hours per week, Monday to Friday 8:30am - 5:00pm To help, advise and direct customer’s contacts either via the telephone or face to face. To deliver a high-quality service, by listening and helping the customer and exceeding their expectations To resolve...

  • Customer Service Representative

    24 hours ago

    Sunderland, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn £20,319 per annum. **Customer Service Advisor benefits**: - 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary. - Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer...

  • Customer Service Advisor

    6 hours ago

    Sunderland, United Kingdom Kura Full time

    Job Details: **Customer Service Advisor** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**: £20,592+ Role details: We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Sunderland. We have all...

  • Customer Service Advisor

    6 hours ago

    Sunderland, United Kingdom Kura Full time

    Job Details: * Customer Service Advisor* We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**: £20,592+ Role details: We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all...

  • Customer Service Apprentice

    5 days ago

    Sunderland, United Kingdom B-Skill LTD Full time

    Through your qualification as an apprentice, you can earn while you learn. B-Skill are proud to be working in partnership with Wendy’s Place Café in the heart of Sunderland. An exciting opportunity has arisen for a Customer Service Apprentice to join their family ran business. This is a great opportunity for someone who has a genuine interest in...