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Support Sales Lead

4 months ago

Chester, United Kingdom Job to Career Full time

We are looking for a Support Sales Lead, to join a large global brand at their outlet store in Cheshire Oaks. This is a brand that invests and develops its staff and therefore, we are looking for an ambitious individual that is looking for career progression. Due to the size of this store, and the responsibilities of the role of Support Sales Lead, this would be best suited to an experienced Assistant Manager, Stock Supervisor or equivalent role, in a boutique store, someone with experience looking after head counts of around 15 and used to working at a very fast pace. Ideally, we are looking for an individual that is product driven, efficient, a great problem solver and a people person. Someone that has experience working with large volumes of stock and managing a team. Working for this large global brand, you will recieve a competitive basic salary, bonuses, commissions and a benefits package that is above industry standard.

This global brand is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For nearly 50 years, their reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

‘’All things are possible at this company’’, they don’t merely dream ‘’the impossible dream’’, they do it, they have made it through with their passion, energy, talent and teamwork.

**Key Responsibilities**
- Plan & manage company customer support model store guidelines & standards to excellent standards
- Manage and lead on delivery processing to meet UPH targets
- Open and close store autonomously
- Organises & coordinates customer support teams
- Stock management
- Update on communication both verbally and using business tools
- Implement price changes directed by the business
- Process damaged & returned product to the store, using company guidelines

**Operational efficiency/SOP**
- Lead a full count and complete floor set before trading commences
- Partner with the floor teams to identify planogram changes
- Review live inventory and complete call outs on company system
- Able to complete commercial walk round and give feedback on stock position
- Receive and confirm receipt of delivery on IP and escalate discrepancies / in transits with Inventory Control
- Manage iPod replenishment throughout trading day
- Manage day to day H&S and rectify/escalate issues as needed
- Lead by example to maintain and protect Brand Integrity whilst resolving customer issues
- Able to access, read and interpret key business reports
- Can make balanced, commercial decisions
- Can Lead a Walkround
- Coaches individuals and teams on SOP and customer support area procedures
- Able to coach & guide associates to deliver relevant department SOP compliance

**Product Knowledge**
- Uphold & coach brand standards and brand presentation
- Understands seasonal knowledge of all product ranges, concepts vs high volume lines
- Implement price changes, handle pricing issues, handle callouts, take corrective actions

**Leadership**
- Influences and motivates others to achieve common vision and goals
- Coaches & inspires the company way & CFA’s
- Deliver operational training
- Supports on-boarding of associates Level 1 and 2
- Operationally deputises in the absence of a Manager
- Identify & feedback to colleagues & manager on performance

**Competencies**
- Ability to work autonomously and give proactive guidance in a fast paced and dynamic environment
- Empower the team to put the consumer at the heart of what they do
- Consistently demonstrates the company way & CFA’s
- Operational coaching & training
- Able to prioritise work load, meet tight deadlines and specified standards
- Excellent organisational, planning and time management skills
- Ability to adapt to and implement change
- Excellent communication skills and the ability to engage, motivate and influence others
- Commitment to their own continuous development and supporting others

Required language: English

Computer skills: MS Office

Must have the right to work in the UK, no sponsorship is available

INDTG

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Chester, Cheshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location