Customer Tech Support Specialist

5 months ago

London, United Kingdom Proactive Technical Recruitment Full time

Our client is a global robotics integration business who serve customers in many different industries and have been established for over 45 years. They have an excellent opportunity for a Customer Tech Support Specialist to join their team to help support help desk to ensure high customer satisfaction and retention.

Do you see yourself in a customer support role without necessarily being in a call centre environment? Here you can shape the future of Tech Support by creating content for your customers and design best practices solutions. You will also work closely with the technical and logistics team

**Responsibilities**:

- Own the client's partner support help desk to ensure high customer satisfaction and retention.
- Take ownership of difficult customer problems and see them through to resolution. Work closely with our field technical engineers.
- Identify themes or recurrences in customer issues and escalate them, while making proactive suggestions for improvement.
- Analyse pan-European support data along multiple dimensions and present persuasive and actionable findings to company management on a monthly basis.
- Test products and services delivered to our partners as part of the ongoing support process. Being hands-on is a must.
- Maintain an excellent CSAT (Customer SATisfaction) score while aiming to resolve issues in a timely manner.
- Maintain a "best practices" campaign with distribution partners and take the initiative to create new systems & processes where needed.
- Create engaging content to give customers the autonomy to resolve issues, reduce reactive activity within the team and improve user engagement.
- Track spare parts usage across EMEA and be responsible for reordering.

In addition:

- Work with our supply chain team and warehouses on various initiatives, including:

- inventory management and assistance with semi-annual stock counts
- oversee arrival and inspection of new types of robots
- technical spot checks to verify that incoming units are not damaged
- perform software upgrades on batches of robots as required

**Requirements**:

- Functional Experience: Minimum 2 years of customer service or technical support experience, ideally with high-tech products.
- Excellent telephone manner and written-English communication.
- Confidence and a positive attitude in dealing with customers, even in the face of difficult and emotionally-charged situations.
- Ability to understand technical issues and perform issue-level triage.
- Knowledge of Help Desk software such as Zendesk, Hubspot Service Desk, Freshdesk.
- Ability to create impactful presentations and confidently present meaningful insights to management from Help Desk analytics and reporting tools.
- The ability to manage multiple initiatives in a fast-paced environment.
- Strong organizational skills and impeccable attention to detail.
- Ability to gain and maintain the confidence of sales team and key customer contacts.

Nice to Have:

- Genuine passion about the robotics industry
- Written and spoken competence in German and French

**Reasons why you should apply**:
Are you looking for exciting customer-facing role where you can shape your own environment? Would you like to combine analytical, technical and communication skills? This workplace provides collaborative environment with excellent growth opportunities for ambitious individuals.

**How to Apply**:
**Why work with Proactive?**

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

  • Tech Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom T-Tech Full time

    3rd Line Service Desk Analyst RoleTech Support Specialist NeededAt T-Tech, we are seeking a skilled 3rd Line Service Desk Analyst to join our team of dedicated professionals. This exciting role will provide a unique opportunity for the right candidate to combine technical expertise with excellent customer service skills.As a 3rd Line Service Desk Analyst,...

  • Tech Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom T-Tech Full time

    Job Title: 3rd Line Service Desk Analyst - Tech Troubleshooter ExtraordinaireLocation: LondonJob Type: Full-Time We're seeking a skilled and resourceful 3rd Line Service Desk Analyst to join our team. No two days will be the same as you dive headfirst into technical challenges, using a mix of creativity and technical acumen to resolve a wide range of issues....

  • Tech Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Skillsbay Limited Full time

    Job Description:We are seeking a skilled Tech Support Specialist to join our team at Skillsbay Limited. As a Tech Support Specialist, you will be responsible for providing technical support, troubleshooting, and printer support to internal and external stakeholders. You will also be responsible for effective communication and collaboration with team members...

  • Tech Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Skillsbay Limited Full time

    Job Description:We are seeking a skilled Tech Support Specialist to join our team at Skillsbay Limited. As a Tech Support Specialist, you will be responsible for providing technical support, troubleshooting, and printer support to internal and external stakeholders. You will also be responsible for effective communication and collaboration with team members...

  • Tech Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Skillsbay Limited Full time

    Job Description:We are seeking a skilled Tech Support Specialist to join our team at Skillsbay Limited. As a Tech Support Specialist, you will be responsible for providing technical support, troubleshooting, and printer support to internal and external stakeholders. You will also be responsible for effective communication and collaboration with team members...

  • Tech Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Assala Energy Full time

    Job Title: Tech Support SpecialistIn this role, you will provide technical assistance to customers via phone, email, or in-person. Your responsibilities will include resolving technical issues, troubleshooting computer problems, and providing excellent customer service.Key Responsibilities:Provide technical support to customers via phone, email, or...

  • Technical Support Specialist

    3 weeks ago

    London Area, United Kingdom Switch Tech Talent Full time

    Role: Technical Support SpecialistLocation: Hybrid working and shiftsSalary: up to £70,000 per annumKey Skills: Linux, Programming, Cloud Technologies, Web Apps, MySQL/OracleWe are seeking an experienced Technical Support Specialist to join our team at Switch Tech Talent, for their marketplace product. You will play a crucial role in ensuring seamless...

  • Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom T-Tech Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at T-Tech. As a Technical Support Specialist, you will be responsible for providing technical expertise and guidance to end-users, offering clear instructions, step-by-step guidance, and workarounds to resolve issues, either remotely or on-site if required.Key...

  • AC Applications Sales Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Tech-People Full time £45,000 - £55,000

    Job Title: AC Applications Sales Support SpecialistAbout the Role: Tech-People is seeking a highly skilled AC Applications Sales Support Specialist to join our team in Guildford. As a key member of our sales support team, you will provide technical knowledge and expertise to our clients and internal stakeholders.Key Responsibilities: • Provide technical...

  • Customer Support Specialist

    5 months ago

    London, United Kingdom Clinical Professionals Full time

    **Reference Number: JO-2402-529156** Customer Support Specialist Rate: Negotiable **Job Type**: Contract Location: Central London / West End **Job Title**: Customer Support Specialist **Location**:Moorgate, London **Pay Rate**: £94.60 - £121.20 Per Day PAYE **Contract Duration**: 7 Months - Possibility for extension/permanent My client, a...

  • Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom T-Tech Full time

    Job Title: 3rd Line Service Desk Analyst - Tech Troubleshooter ExtraordinaireLocation: LondonJob Type: Full-TimeT-Tech is seeking a skilled and resourceful 3rd Line Service Desk Analyst to support our team. As a tech-savvy problem solver with a passion for customer service, you will be responsible for resolving complex IT issues and providing technical...

  • Tech Recruitment Specialist

    2 weeks ago

    London, Greater London, United Kingdom Harrison Clarke Full time

    About the RoleWe are seeking a motivated and driven Tech Recruitment Specialist to join our team at Harrison Clarke.As a Tech Recruitment Specialist, you will be responsible for delivering world-class Cloud and Data & AI talent solutions.Key responsibilities include:Building and managing relationships with high-profile clients across tech verticals.Sourcing...

  • Electrical Maintenance Specialist

    3 weeks ago

    London, Greater London, United Kingdom Z-Tech Full time

    We are seeking an experienced Electrical Maintenance Specialist to join our team at Z-Tech Control Systems. As an Industrial Electrician, you will be responsible for providing maintenance services to our well-known customers within the Water Industry.Key responsibilities include:Providing maintenance services to our customers within the Water IndustryWorking...

  • Tech Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Skillsbay Limited Full time

    Job Title: Tech Bar ResourceWe are seeking a highly skilled and experienced Tech Bar Resource to join our team at Skillsbay Limited. As a Tech Bar Resource, you will be responsible for providing technical support, troubleshooting, and printer support to internal and external stakeholders.Key Responsibilities:Provide technical support and troubleshooting...

  • Tech Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Skillsbay Limited Full time

    Job Title: Tech Bar ResourceWe are seeking a highly skilled and experienced Tech Bar Resource to join our team at Skillsbay Limited. As a Tech Bar Resource, you will be responsible for providing technical support, troubleshooting, and printer support to internal and external stakeholders.Key Responsibilities:Provide technical support and troubleshooting...

  • Electrical Maintenance Specialist

    3 weeks ago

    London, Greater London, United Kingdom Z-Tech Full time

    Electrical Maintenance SpecialistWe are seeking an experienced Electrical Maintenance Specialist to join our team at Z-Tech Control Systems. As an Electrical Maintenance Specialist, you will provide maintenance services to our well-known customers in the Water Industry.Key Responsibilities:Carry out electrical maintenance and repairs to a high standard.Work...

  • Customer Support Specialist

    7 months ago

    London, United Kingdom Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. **The Customer Support Specialist...

  • Electrical Systems Specialist

    3 weeks ago

    London, Greater London, United Kingdom Z-Tech Full time £44,000 - £48,000

    Electrical Systems SpecialistWe are seeking an experienced Electrical Systems Specialist to join our team at Z-Tech Control Systems. As a key member of our MEICA support team, you will be responsible for delivering preventative maintenance of electrical systems, controls, and instrumentation.Key Responsibilities:Performing reactive and corrective...

  • Tech Talent Acquisition Specialist

    3 weeks ago

    London, Greater London, United Kingdom Capital College Group Full time

    About the Role:At Capital College Group, we're dedicated to fostering a new generation of tech talent through innovative educational programs and strategic partnerships with leading tech companies and venture capital funds.We're seeking a skilled Tech Talent Acquisition Specialist to join our team and play a pivotal role in sourcing, attracting, and...

  • Business Tech Support Specialist

    5 months ago

    London, United Kingdom monday.com Full time

    The Business Tech Support Specialist is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for Sales, Partners, and Customer Success employees. They are responsible for resolving or elevating all internal business systems and process inquiries.The Business Support Representative will work cross-functionally...