Operations Executive

2 months ago

Marlow, United Kingdom Ardmore Language Schools Full time

**MAIN TASKS**
- Be the main point of contact between the host centre management and Head Office.
- Ensure that communication channels are open between Head Office, agents and Centre Management staff.
- Liaise with members of the Sales Team to obtain all necessary information about students and groups.
- Assist the Operations Director and/or Finance Department with confirming correct invoices.
- Book airport transfers and coaches for excursions.
- Book excursion destinations, museums, and sports facilities (for English + Sport students).
- Update Confirmation Sheets and monitor bookings on the Bedding List.
- Update the Master List with all student and Group Leader information for each centre.
- Communicate any special requests to the host staff and the Management Team at each centre.
- Deal with issues from agents/host centres with the assistance of the Operations Director and Operations Manager.
- Help Centre Management staff with any extra excursions that may be requested.
- Maintain continuous communication with agents and individuals.
- Maintain a rigid archiving procedure and ensure all documentation is received from each host centre.
- Responsible for cross checking invoices, final numbers and bedding lists.
- Working additional weekend shifts including Office and Airport.
- Ensure that communication channels are open between Head Office, agents and Centre Management staff.
- Report to the Operations Manager to ensure the smooth running of the centre including excursions, transfers, sport academies and special requirements.
- Report any safeguarding allegations or concerns to the Designated Safeguarding Lead immediately.
- **Ardmore is committed to safeguarding and promoting the welfare of children. All employees are required to read and implement our Safeguarding Policy.**_ _**All employees will undergo pre-employment checks including police checks, reference checks and right to work in the UK checks.**_

**Job Type**: Fixed term contract
Contract length: 3 months

**Salary**: From £500.00 per week

**Benefits**:

- Canteen
- Casual dress
- Discounted or free food
- Employee mentoring programme
- On-site gym

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Marlow, Buckinghamshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in MAIDENHEAD

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