Third Party Intervention Claims Handler

7 months ago


BurtonOnTrent, United Kingdom TTS360 Full time

**Company description**

Total Transparent Solutions ("TTS360") provide fleet customers and self-drive hire companies with outsourced comprehensive and bespoke ‘Integrated Solutions for Incident Management’ covering all types of vehicles throughout the United Kingdom.

Our team has extensive knowledge and understanding of the UK motor sector, having worked for and providing outsourced services to some of the leading UK commercial fleets, brokers, insurers and daily rental organisations over the past 10 years. Our operational experience in implementing and effectively managing motor claims has enabled us to deliver significant costs savings and reduce administration complexity for our clients.

With a history going back to 2007, TTS360’s incident management business has been built on the core principles of first-class customer service, and transparency of process which delivers significant customers benefits:
n The accident management process and claims cycle are seamless, offering a reduction in the customers’ administrative burden and resources required to handle their motor vehicle claim

n Uniquely positioned to minimise indemnity costs via our ethical and transparent processes

n Ability to provide a complete end to end claims handling solution, working with chosen partners who are experts in their field, insurance sector specialists and have a predisposition in delivering improved levels of customer service and performance. TTS360 have a clear focus to remove process complexity and reduce the overall cost of each element of every claim for our customers

n The full claims handling solution is a bespoke and modular build to meet the specific needs of customers

n Active dashboard reporting provides online and real-time data to make those all-important risk management decisions.

TTS360’s business model is technology led and is continuously enhanced and developed to meet customers’ requirements. The approach has allowed TTS360 to become an ‘Integrated Motor Claims’ solution partner, considered by customers as ‘market leading’.

**Job description**

As a Third-Party Intervention Claims Handler, you will use your knowledge to find solutions for innocent third parties with a focus on reducing claims costs. You will liaise with the Third Party through their claims journey assisting them by providing services to ensure the damage to their vehicle is effectively managed and is hassle free. This is done by getting their vehicle assessed, arranging repairs or making an offer to compensate them for the damage as well as additional services such as arranging a replacement vehicle or dealing with other losses arising from the claim. You will work closely with our in-house engineers and operations teams and will have a good eye for detail and flag any fraudulent indicators that need to be escalated or investigated.

You will manage a case load of claims from new notification to completion, including a full liability assessment. You will utilise our claims system ensuring accurate notes are made and diary management is kept up to date.

You will manage a case load of claims from new notification to completion, including a full liability and fraud assessment. You will utilise our claims system ensuring accurate notes are made and diary management is up to date.

**Duties & Responsibilities**:

- Handle third party claims pro-actively by directly communicating with third parties
- Carry out a full liability assessment on each claim
- Manage the third parties expectations of the next steps in the claims journey
- Investigate and monitor developments on any delays
- Ensure suppliers and partners are kept updated
- Always provide excellent customer service to third parties and customers
- Ensure service level agreements are adhered to and deal with all expressions of dissatisfaction in accordance with best practice

**Experience & Skills Required**:

- Customer service driven and have a real passion for working with people
- Flexible working attitude, be able to work independently or at home Effectively prioritise your workload whilst working with a high level of autonomy
- Knowledge of GTA and liability
- Resilient and strong negotiation skills
- Excellent telephone manner and can be sympathetic, understanding and patient
- Excellent communication skills both verbally and written
- IT knowledge required in Excel, Outlook, and Word as a minimum
- Proactive approach to work and will work on own initiative

Hours: 37.5 per week

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Burton-On-Trent DE14 2WF



  • Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full time

    Job Title: Third Party Liability Claims HandlerCV-Library is seeking a skilled and motivated individual to join our fast-growing business as a Third Party Liability Claims Handler. The ideal candidate will be able to work independently, manage a caseload of claims, and meet customer expectations while adhering to client Service Level Agreements (SLAs).The...

  • Motor Claims Handler

    6 months ago


    Burton-On-Trent, United Kingdom Kenect Professional Full time

    **Motor Claims Handler** **Burton on Trent** **Up to £26,000 per annum (DOE)** **Monday to Friday between the hours of 08:00 - 18:00 (37.5 hours per week)** **Permanent Opportunity** **IMMEDIATE START AVAILABLE!** **The Company**: Our client is located in modern offices based in Burton. They provide assistance and support when you need it most. With a...

  • Claim Handler

    1 month ago


    Saint Annes on the Sea, United Kingdom CV-Library Full time

    Claims Handler Full time permanent 35hr week Hybrid/Flexible working Our clients are seeking to appoint a full time Liability Claims Handler to join their expanding motor team in Lytham. The successful candidate will be expected to be analytical and have excellent communication skills as they will need to examine evidence and medical reports as well as...


  • Stoke-on-Trent, United Kingdom Davies Group Full time

    **FTC Liability Claims Handler** **12-month fixed-term contract** **Fully remote** **37.5 hours per week** **#INDHP** Davies are looking to recruit a dedicated Liability Claims Handler to join our growing Property team. The role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property...

  • Senior Claims Handler

    3 weeks ago


    Basford, Stoke-on-Trent, Staffordshire, United Kingdom CV-Library Full time

    Within this elevated position the Senior Property Claims Handler will be expected to work with a high level of autonomy. We are looking for experience property claims handlers who can join an expanding team to ensure customer receive the highest level of service through their claim journey. Where: Hybrid with Newcastle under Lyme (ST5) Salary:...

  • Claims Handler

    7 months ago


    Stoke-on-Trent, United Kingdom The Ardonagh Group Full time

    **Insurance Claims Handler - Stoke-On-Trent** We have an exciting opportunity for an experienced Claims Handler to join our team in our Stoke-On-Trent office. Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company...


  • Burton-On-Trent, United Kingdom TTS360 Full time

    As a Contact Centre Claims handler you will be responsible for answering incoming FNOL (First notification of loss) and Roadside Assistance calls who may be road side in stressful situations. You will be required to collate information relating to potential claims, ensuring a complete and accurate description of the accident or incident circumstances is...

  • Claims Handler

    6 months ago


    Stoke-on-Trent, United Kingdom Davies Full time

    Davies are looking to recruit an experienced Claims Handler to join our growing fast property team. At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. **What will your day look like**: - Liaison with Insurers, Policyholders and Brokers - Investigation of allocated claims from the desk, or via referral...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **Commercial Claims Handler** A fantastic opportunity for an experienced Commercial Claims Handler to join an established business, who pride themselves on delivering an outstanding service to their clients. You’ll be responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or...

  • Claims Handler

    2 weeks ago


    Basford, Stoke-on-Trent, Staffordshire, United Kingdom CV-Library Full time

    Claims Handler Newcastle-Under-Lyme £22,500 - £25,000 per annum Monday to Friday, 37.5 hours per week Are you an experienced Claims Handler seeking a new challenge with a team that excels beyond industry standards? Our client boasts over a century of combined claims expertise, providing you with the opportunity to grow, broaden your...

  • Claims Handler

    7 months ago


    Stockton-on-Tees, United Kingdom Nixon Allen Ltd Full time

    Claims Handler required to join a very highly respected insurance brokerage due to growth. As Claims Handler you will deal with a wide range of commercial insurance claims, and manage the insurance claims journey from start to finish. You will advise clients on how to make claims, log new notifications, and update all records accurately on the system. You...

  • Claims Handler

    7 months ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent, hybrid working after probation** **#INDHP** Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our...

  • Claims Handler

    7 months ago


    Stoke-on-Trent, United Kingdom Davies Full time

    **Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent, hybrid working after probation** **Salary £22,308** **#INDHP** Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you...

  • Claims Handler

    7 months ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **12-month fixed-term contract, hybrid working after probation** **#INDHP** Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at...

  • Claims Handler

    7 months ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent** Interested in starting a career in an international insurance company? Look no further! Davies are looking to recruit a Claims Handler to join our growing and successful Property team in our Stoke office. This role will place you at the heart of our customer journey and...

  • Claims Handler

    6 months ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent** **#INDHP** Interested in starting a career in an international insurance company? Look no further! Davies are looking to recruit a Claims Handler to join our growing and successful Property team in our Stoke office. This role will place you at the heart of our customer...

  • Claims Handler

    7 months ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent** **#INDHP** Interested in starting a career in an international insurance company? Look no further! Davies are looking to recruit a Claims Handler to join our growing and successful Property team in our Stoke office. This role will place you at the heart of our customer...


  • Newark-on-Trent, United Kingdom Noble Marine Insurance Full time

    Noble Marine, a leading independent Marine Insurance broker, is looking to appoint a highly motivated Insurance Claims Handler to join our team, experience of working in a claims or Insurance setting is required. - Claims handling or Insurance knowledge is essential. - Great customer service skills when speaking both face-to-face and over the phone. - An...

  • Claims Handler

    7 months ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: - Reward platform - discounts for over 800 retailers - 25 days holiday (rising...

  • Claims Handler

    7 months ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Claims Handler** **Stoke-On-Trent - ST1 3DH** **37.5 hours a week** **Permanent** **#INDHP** Interested in starting a career in an international insurance company? Look no further! Davies are looking to recruit a Claims Handler to join our growing and successful Property team in our Stoke office. This role will place you at the heart of our customer...