Receptionist / Administrator (16 Hours Per Week)

2 weeks ago

Sudbury, United Kingdom Primary Care Careers Full time

**About the Role**:
Guildhall Surgery located in Clare, Suffolk has an opportunity for a receptionist/ administrator to join our team on a** **part-time basis for 16 hours per week, working shifts between the hours of 8am-7pm Monday to Friday.

The main purpose of the role is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone and to provide administrative support services to all members of the practice team

The main responsibilities of the role include:

- Greet patients and visitors to the practice, respond and/or redirect accordingly.
- Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.
- Ensure computerised appointment system is up-to-date.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
- Set-up of new patients onto the computer system.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions - when required
- Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
- Ensure reception and waiting areas are kept neat and tidy
- Re-stocking of information leaflets/ registration and information packs, as appropriate
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administration tasks as allocated on rota organised by line manager.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
- Regularly check and action messages on clinical system
- Amalgamation of new patient records.
- Check fridge daily for lab specimens for courier collection
- Send urgent referral forms to hospitals etc. when required
- Ensure all items from Dr fridges are removed each evening
- Action daily tasks from the reception duty check list
- This job description is not exhaustive and may be adjusted periodically after review and consultation.
- You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Please see the full job description attached:

- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
The practices within the WGGL Primary Care Network collaboratively work together, are within close proximity and between them look after over 25,000 patients.

Please note we are not located in Sudbury, we are located in Clare, Suffolk, CO10 8NY

**Disclosure and Barring Service Check

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