Apprentice Patient Administrator/receptionist

6 months ago

Sudbury, United Kingdom West Suffolk NHS Foundation Trust Full time

Please see the full job description for more information 1. Communication: To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff To maintain a good rapport/relationship between internal and external customers of the Practice at all times. To effectively communicate the complaints procedure when necessary. Ensure a good flow of communication within the reception team, particularly in response to problems.

To ensure a handover is given to colleagues when shift ends. Communicating via the end of day checklist with the management team Patient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record. Effectively signpost patients to services appropriate to their needs To attend and contribute to staff meetings and development meetings constructively. Report any untoward incidents such as complaints, clinical emergencies, and injury as per company policies/procedures 1.

**Analytical**: To identify problems with the operational systems in use within reception and make recommendations for improvement. 2. Planning and organisational Skills: Booking, cancelling, amending patients appointments using SystmOne To have an overview of the demands and workflow of the Practice during the working day. To assist the Practice Manager in the daily management of the appointment system for registered patients.

To ensure all correspondence received in the Practice is date stamped and receives prompt attention and that the Practice's filing system is maintained accurately and promptly. To accurately manage the clinical correspondence once trained and assist with the GPs in keeping with the general management role and as may be determined by the Practice Manager. To process incoming medical records and correctly mark them on the clinical system as received To process the deductions for patients who have left the practice. Monitor the Cancer referral tracking system to ensure patients have attended their appointment after 2 weeks from referral date.

Filing and management of the medical records room. To assist with QOF Management booking patients in for their annual reviews To Assist with enhanced services including PACT and Carers To provide administrative and clerical support and other support which may be requested from time to time by the Operations Manager and other senior personnel Updating the patient information leaflets within the practice, and ensuring notice boards in the consultation rooms and waiting are standardised.

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