Patient Contact Co-ordinator
7 months ago
**About the Role**:
Suffolk Primary Care is recruiting a patient contact co-ordinator, to join and help to develop a new team. The role is offered on either a full or a part-time basis, with flexibility over the days and times to be worked. The role will be based in Stowmarket.
We operate a demand-led, digital consultation service across our sites and aim to manage all the requests for help from our patients each day. We receive 80% of these requests directly, online, via askmyGP. For patients unable to use the online system, our site care navigators add their requests to the same system manually. This role involves working on behalf of all of our sites, as part of a team and under clinical supervision.
**Key responsibilities**:
- Managing & closing requests within askmyGP, providing feedback and information to the patient.
- Signposting requests to external services e.g. community pharmacy.
- Assigning appropriate requests accordingly, in line with partnership protocols, to other teams within our organisation e.g. medicines team, musculoskeletal team.
- Assigning requests that require management by a specific clinician or site.
- Using your initiative to note any potentially urgent requests and highlight, accordingly, to the appropriate clinician.
- Sending appropriate preset messages, in line with management of requests and partnership protocols.
For further information abouyt this role, please see the attached job description.
All applicants should have:
- GCSE grade A to C in English and maths, or equivalent;
- A good general standard of education;
- Experience of working within primary care;
- Experience as a care navigator, care co-ordinator or receptionist within primary care is desirable;
- Experience of using askmyGP or similar, is desirable.
**About Us**:
The successful applicant will be employed by Suffolk Primary Care, an innovative partnership with likeminded Suffolk GP surgeries covering 130,000 patients. Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare. Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.
- Suffolk Primary Care offers the perfect environment for someone who wants to make a real difference in the lives of their patients. We are committed to undertaking high quality clinical research with all our practices being research active.
**Benefits of working for SPC include**:
- NHS Pension Scheme
- The NHS Pension Scheme is a defined benefits scheme
- Life insurance
- Family benefits including an adult dependents pension and children’s pension
- Ill health benefits
- 20% employer contribution
- Electric Car Salary Sacrifice Scheme
- No deposit
- No credit check
- Fully comprehensive insurance
- Servicing and tyres
- Breakdown cover
- Proper Pay
- Living Wage Foundation Accredited
- GP Remote Working
- Eye Care Vouchers
- Health Service Discounts
- Annual Leave - Minimum 33 days FTE with enhancements for long service
- Enhanced maternity & paternity terms
- High street discounts through our own online portal
- Technology and homewares salary sacrifice schemes with Currys and John Lewis
- Cycle to work salary sacrifice scheme
- Gym salary sacrifice scheme
**Disclosure and Barring Service Check
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