Patient Contact Co-ordinator

1 week ago


Stowmarket, United Kingdom Suffolk Primary Care Full time

An exciting opportunity to join and help develop an innovative new team in Primary Care as a Patient Contact Co-ordinator.

We operate a demand-led digital consultation service across our sites and aim to manage all the requests for help from our patients each day.

We receive 80% of these requests directly online. For patients unable to use the online system, our site Care Navigators add their requests to the same system manually.

Your role will be working on behalf of all sites as part of a team.

You will be working under clinical supervision.

Using the online system, you will be responsible for reviewing the patient requests and either:
Managing & closing requests with feedback to the patient.

Signposting requests to external services e.g. community pharmacy.

Assigning appropriate requests to other teams within our organisation e.g. medicines team, musculoskeletal team.

Assigning requests that require management by a specific clinician or site to them.

This is a first of its kind new service and you will play a key role in its development.

You will help with the design of pathways to better manage patient requests.

You will need to use your initiative, but will have full support & backup.

You will need to be able to work well under pressure.

Good communication skills are essential, as you will need to communicate with both patients & site staff.

Flexibility is key - as we envisage the service changing & expanding further in future.



  • Stowmarket, United Kingdom Primary Care Careers Full time

    **About the Role**: Suffolk Primary Care is recruiting a patient contact co-ordinator, to join and help to develop a new team. The role is offered on either a full or a part-time basis, with flexibility over the days and times to be worked. The role will be based in Stowmarket. We operate a demand-led, digital consultation service across our sites and aim...


  • Stowmarket, United Kingdom Suffolk Primary Care Full time

    Suffolk Primary Care (SPC) is at-scale primary care provider in Suffolk that operates a demand-led model. This role will primarily focus on initial identification and triage of patients contacting us via an online system - AskMyGP. This role will be primarily providing a remote service to patients, with an opportunity for face to face clinics, if desired....

  • Contact Lens Optician

    2 weeks ago


    Stowmarket, United Kingdom Specsavers Full time

    **Position**:Contact Lens Optician **Location: Stowmarket** **Salary: Very **competitive **salaries **up to £40,000 depeneinding on experience. **Working Hours**:Full time or part time **Experience Level**:Role is suited to newly qualified or experienced contact lens professionals Specsavers in Stowmarket are looking for an experienced or newly qualified...


  • Stowmarket, United Kingdom Hays Specialist Recruitment Limited Full time

    Digital Content Co-oridnator Part-time £23,000 FTE **Your new company** This role is working within a large FMCG company based in Suffolk working as their Digital Content Co-ordinator based on a 12 month fixed term contract. This role will be reporting into the Communications Manager and you will be working within a collaborativeteam. **Your new role**: -...


  • Stowmarket, United Kingdom East of England COOP Full time

    Salary: £12.64 per hour - Total Vacancy Hours: 37.5Shift hours: Part TimeFIND OUT WHAT ITS LIKE TO BE PART OF OUR FUNERAL TEAM  Hear about our roles from our team, they will talk you through what its like to work for the East of England Co-op Funeral Services. We have provided Funeral Services to clients and families across the East of England...

  • Dispensary Lead

    1 week ago


    Stowmarket, United Kingdom Suffolk Primary Care Full time

    Job Summary Supporting site management you will coordinate and support our dispensary team helping to oversee its day-to-day running at Debenham, Otley and Grundisburgh. As a hands-on dispenser with management responsibility your focus will be to deliver an excellent, efficient and safe service to our patients. Key Responsibilities To support site and...

  • Logistics Coordinator

    4 weeks ago


    Stowmarket, United Kingdom Just Recruitment Group Full time

    Just Temps are currently seeking a Logistics Coordinator for our prestigious client based in Stowmarket.Working hours and rate of pay:Monday - Friday.09:00- 17:00 18.00 This role is working for our established client who are expanding.Temp to perm opportunity for the right candidate.This is a great opportunity to work for a client where you can work your way...

  • Logistics Coordinator

    3 weeks ago


    Stowmarket, United Kingdom Just Recruitment Group Full time

    Just Temps are currently seeking a Logistics Coordinator for our prestigious client based in Stowmarket.Working hours and rate of pay:Monday - Friday.09:00- 17:00 18.00 This role is working for our established client who are expanding.Temp to perm opportunity for the right candidate.This is a great opportunity to work for a client where you can work your way...

  • Logistics Coordinator

    3 weeks ago


    Stowmarket, Suffolk, United Kingdom Just Recruitment Group Full time

    Just Temps are currently seeking a Logistics Coordinator for our prestigious client based in Stowmarket.Working hours and rate of pay:Monday - Friday.09:00- 17:00 18.00 This role is working for our established client who are expanding.Temp to perm opportunity for the right candidate.This is a great opportunity to work for a client where you can work your way...

  • Salaried GP

    1 month ago


    Stowmarket, United Kingdom Suffolk Primary Care Full time

    Job summary Combs Ford is an inclusive, friendly, flexible, forward thinking,multi-disciplinary primary care team. Combs Ford cares for 10,000 patients, working as part of Suffolk PrimaryCare, based in Stowmarket, Suffolk. We have easy access to the A14, are nearthe beautiful town of Bury St Edmunds, surrounded by lovely countryside and notfar from...

  • Salaried GP

    2 weeks ago


    Stowmarket, United Kingdom Suffolk Primary Care Full time

    Job summary Combs Ford is an inclusive, friendly, flexible, forward thinking,multi-disciplinary primary care team. Combs Ford cares for 10,000 patients, working as part of Suffolk PrimaryCare, based in Stowmarket, Suffolk. We have easy access to the A14, are nearthe beautiful town of Bury St Edmunds, surrounded by lovely countryside and notfar from...

  • Salaried GP

    2 weeks ago


    Stowmarket, United Kingdom Combs Ford Surgery Full time

    About the Role Combs Ford Surgery is an inclusive, friendly, flexible, forward-thinking, multi-disciplinary primary care team; we are looking to recruit a salaried GP to join our busy practice, and can be flexible regarding the number of sessions per week. Main duties of the job include: As agreed in co-operative practice with colleagues, the post-holder...

  • Cleaning Supervisor

    1 week ago


    Stowmarket, United Kingdom Atalian Servest Full time

    **Job Reference: CL/AJ/15-08/934/10** **Job Title: Cleaning Supervisor** **Site Address: Stowmarket** **Postcode: IP14 2AG** **Pay Rate: £11.50** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 11:00 - 18:00 - 35 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new...


  • Stowmarket, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    **Role one**: To cover our West locality - including the towns of Haverhill, Mildenhall, Brandon, Sudbury and Bury St Edmunds. **Role two**: To cover our Central Locality - including the towns and areas of south Suffolk, Stowmarket and Eye. This is an exciting time to join our trust, as we undergo a programme of transformation and improvement, delivering...


  • Stowmarket, United Kingdom The Dental Design Studio Full time

    We are looking for a **self-employed**, part-time cleaner to join our team at our Stowmarket practice. This role will involve the cleaning of our dental practice on a daily basis for 1 hour per day for 5 days....this can either be before our 8am opening time or after out 6pm closing time. The duties include, but will not be limited to, vacuuming, mopping,...


  • Stowmarket, United Kingdom The Dental Design Studio Full time

    We are looking for a **self-employed**, part-time cleaner to join our team at our Stowmarket practice. This role will involve the cleaning of our dental practice on a daily basis for 1 hour per day for 5 days....this can either be before our 8am opening time or after out 6pm closing time. The duties include, but will not be limited to, vacuuming, mopping,...

  • Physician Associates

    2 weeks ago


    Stowmarket, United Kingdom Primary Care Careers Full time

    **About the Role**: Suffolk Primary Care is looking to recruit physician associates to join us across all of our sites, in Stowmarket, Felixstowe, Eye, Ipswich, Brandon and Newmarket. We offer flexible roles, dependent on the hours you are available for work and your level of experience. We will support you to develop as you work in an environment that...

  • Clinical Practitioner

    1 month ago


    Stowmarket, United Kingdom Primary Care Careers Full time

    Job summary Are you a prescriber with minor illness experience, looking for a new challenge? Do you want to be part of an innovative & forward-thinking organisation that supports and develops its staff to provide quality care to patients? If so, this opportunity may be for just right for you & we would love to hear from you. Howard House Surgery has...

  • Clinical Practitioner

    2 weeks ago


    Stowmarket, United Kingdom Primary Care Careers Full time

    **About the Role**: Are you a prescriber with minor illness experience, looking for a new challenge? Do you want to be part of an innovative & forward-thinking organisation that supports and develops its staff to provide quality care to patients? If so, this opportunity may be for just right for you & we would love to hear from you. Howard House Surgery has...


  • Stowmarket, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    We are seeking a part-time receptionist (maternity cover) with excellent communication, customer service and IT skills to join our friendly and supportive reception team in Haymills House, Stowmarket. The reception supports various mental health teams within the building and is the first point of contact for our visitors and callers who use our service. The...