Customer Service Advisor
2 weeks ago
Planet Recruitment are delighted to now be working with a well-established client based in Didcot. Due to continued growth are now seeking a Customer Service Advisor, who is looking for their next challenge to join their busy team.
The role of Customer Service Advisor is to deal with all telephone communication from consumers who have purchased a plan or required a service from our client. You will also be providing an excellent customer service experience for the consumer and to logclaims accurately.
**Role - Customer Service Advisor**
**Salary - £20,000**
**Hours - 8.30 - 5.00**
**Location - Didcot**
**Responsibilities of the Customer Service Advisor**:
- To deal with all telephone communications from consumers who have purchased a furniture care plan and would like to log a new claim and to record information accurately and correctly and notes added accordingly
- To log or decline new claims correctly
- To provide consumers with an update on their existing claims and notes added accordingly
- To be able to raise new leads for the technicians
- To ensure that all calls audits meet the minimum score of 90%
- To ensure that all calls are answered within our agreed service levels
- To process web claim forms within 5 working days
- Perform other duties as assigned by the Team Manager
**Requirements of the Customer Service Advisor**:
- Excellent communication skills
- Excellent customer service skills
- Good attention to detail and accuracy when entering information onto SAS (Internal computer system)
INDCOM
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
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