Customer Service Advisor

2 weeks ago


Didcot, United Kingdom Focus Resourcing Full time

**Customer Service / Membership Advisor**
- **Location**: Didcot - office based
- **Job Type**: 6-month Fixed Term Contract role
- **Salary**: Flexible - depending on experience
- **Working Hours**: Monday - Friday, 9AM - 5PM

Our client based in a village on the outskirts of Didcot are currently looking for a Customer Service / Membership Advisor to join their team on a 6-month fixed term contract basis to cover maternity. You will be involved in a variety of elements withinthe Customer Services for the Company. A car driver is needed due to location

**The Role**
- Receiving and processing customer orders through the Company's database
- Responding to member and prospect queries efficiently and in a professional and timely manner, whilst being thorough and offering a one contact resolution wherever possible.
- Recording details and outcomes onto the CRM database to maintain records and reference data.
- Dealing with queries and complaints in a professional manner and liaising with finance over arranging returns/credit notes as required.
- Complete administrative support for all current and future initiatives as required, including data set up, recording and invoicing.
- Dealing with queries and complaints in a professional manner, escalate to the Services Supervisor where required.
- Providing administrative support for the annual subscription renewal process, including processing payments and carry out functions to maximise prompt payment.

**The Person**
- Office based customer service or administration experience is preferred.
- The ability to work as part of a team, support colleagues and promote excellent team spirit
- Effective written, verbal and electronic communication skills
- Strong administrative, organisational and time management skills
- An eye for detail with the ability to multi-task, work well under pressure and within a small team
- IT Literate with demonstrable knowledge of MS Office including Outlook
- Flexible and "can do" attitude



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