Home Ownership Advisor

2 months ago

Didcot, United Kingdom Marc Daniels Full time

An opportunity has arisen for a Home Ownership Advisor to join a great company based in Didcot on a temporary basis for 3 months.

**Responsibilities**:

- Reply to enquiries to the Home Ownership team, ensuring accurate and detailed responses are given within an acceptable timescale. Follow up on all actions required promptly and efficiently.
- Liaise with internal departments of the company to collate information for residents and to ensure a smooth transition for new residents to living in a property and community and ensure we offer consistent high standards to residents in those communities.
- Raise repairs and defects in line with current policy using the reporting system to monitor speed and quality.
- Follow the statutory consultation process to ensure works scheduled are undertaken correctly, inspected, and charged to residents as promptly and effectively as possible.
- Assist with the collection of outstanding rent and service charge payments for Shared Owners and Leaseholders. Including sign posting them to third party financial guidance to minimize resident anxiety with the aim of trying to avoid arrears of more than6 months on accounts.
- Improve communication with Shared Owners and Leaseholders on improvements to services and other relevant changes the company or legislation makes that will affect them. Any communication or consultation to be clearly and simply worded to minimize queriesand questions.
- Develop methods of simple clear reporting for effective analysis of customer expectations and impacts of all improvements to those expectations to ensure improvements across service.
- Respond to and act upon queries and complaints in line with our procedures including resolution of ASB issues where they involve or affect a shared owner or leaseholder.
- Complete tasks as specified by the Head of Service or Senior Home Ownership Advisor
- Work from the office when required and attend meetings both virtually and in person as requested by Head of Service or Senior Home Ownership Advisor.
- Keep accurate records of work using the Action Tracker and other systems.

**Requirements**:

- Experience of Leasehold or property management with a record of understanding property and management legal contracts, terms, and conditions
- Excellent policy and procedure analysis and very good administrative and organisational skills
- Sound understanding of MS Office and good IT skills.
- Strong interpersonal, communication, liaison, and Customer Service skills with a strong desire to offer residents high service standards.
- A positive proactive and systematic and thorough approach to problem solving.
- Competent and comfortable with managing residents and resolving all management matters including third parties across multi tenure developments.
- Extensive experience of working with external companies, agencies, contractors and management companies and agents
- Ability to deal appropriately with confidential information.
- Flexibility to work independently or as part of a team.
- A full driving licence (desired)

  • Home Ownership Advisor

    5 days ago

    Didcot, United Kingdom Soha Housing Full time

    In this role you will ,work within the Home Ownership Service and will be responsible for delivering an excellent management service to all shared ownership and leasehold customers reporting to the Head of Home Sales and Ownership Services. **Key Duties** Reply to enquiries to the Home Ownership team, ensuring accurate and detailed responses are given...

  • Customer Service Advisor

    4 days ago

    Didcot, United Kingdom Pertemps Didcot Full time

    Customer Service Advisor£12 per hourDidcotPertemps Didcot are currently recruiting for a Customer Service Advisor to work in Didcot.The successful Customer Service Advisor will be responsible for:Handle internal and external B2B and Interior Design customer enquiries and complaintsTo take full ownership of a customer's enquiry and be positive and proactive...

  • Customer Service Advisor

    4 days ago

    Didcot, United Kingdom Pertemps Didcot Full time

    Customer Service Advisor £12 per hour Didcot Pertemps Didcot are currently recruiting for a Customer Service Advisor to work in Didcot. The successful Customer Service Advisor will be responsible for: Handle internal and external B2B and Interior Design customer enquiries and complaints To take full ownership of a customer's enquiry and be positive...

  • Customer Service Advisor

    3 days ago

    Didcot, United Kingdom Pertemps Didcot Full time

    Customer Service Advisor£12 per hourDidcotPertemps Didcot are currently recruiting for a Customer Service Advisor to work in Didcot.The successful Customer Service Advisor will be responsible for:Handle internal and external B2B and Interior Design customer enquiries and complaintsTo take full ownership of a customer's enquiry and be positive and proactive...

  • Customer Service Advisor

    4 days ago

    Didcot, United Kingdom Pertemps TM Full time

    Customer Service Advisor£12 per hourDidcotPertemps Didcot are currently recruiting for a Customer Service Advisor to work in Didcot.The successful Customer Service Advisor will be responsible for:Handle internal and external B2B and Interior Design customer enquiries and complaintsTo take full ownership of a customer's enquiry and be positive and proactive...

  • Customer Service Advisor

    3 days ago

    Didcot, United Kingdom Completely Care Full time

    We are looking for an experienced Customer Service Advisor for a role in Didcot working Monday to Friday 8:30-17:00 the salary is £28600 with hybrid working available after the training period, this is a great fast paced role with many benefits call Charlotte at Completely Care for more information. Key Duties 2. To manage and investigate all incoming...

  • Customer Service Advisor

    3 days ago

    Didcot, United Kingdom Completely Care Full time

    We are looking for an experienced Customer Service Advisor for a temp immediate start role in Didcot working Monday to Friday 8:30-17:00 the pay rate is between £14.50-£15.50 per hour depending on experience, there is also the opportunity to go permanent if you like the role. Key Duties 2. To manage and investigate all incoming complaints at first point...

  • Customer Service Advisor

    2 weeks ago

    Didcot, United Kingdom Recruitment Solutions Full time

    Recruitment Solutions are working with a market leading company. Due to massive growth they are looking for a number of Customer Service Advisors to Join their team on a permanant basis. **Home working is an option after 12 week probation** As a Customer Service Advisor you will be dealing with telephone communication from customers who have plans and...

  • Customer Service Advisor

    2 weeks ago

    Didcot, United Kingdom Recruitment Solutions Full time

    Recruitment Solutions are working with a market leading company. Due to massive growth they are looking for a number of Customer Service Advisors to Join their team on a permanant basis. **Home working is an option after 12 week probation** As a Customer Service Advisor you will be dealing with telephone communication from customers who have plans and...

  • Sales Advisor

    2 days ago

    Didcot, United Kingdom PetsCorner Full time

    **Didcot** | Published 13/06/2024**: Unit 54 The Orchard Centre, Didcot, Oxfordshire OX11 7LG £8.60-11.44 per hour Permanent Part-time - Part Time, 7.5 hours a week working any 1 day out of 7*Pets Corner is an award-winning family run business, looking for customer focused, friendly sales advisors who have a genuine enthusiasm for people and pets to...

  • Sales Advisor

    3 days ago

    Didcot, United Kingdom Pets Corner UK Full time

    Pets Corner is an award-winning family run business, looking for customer focused, friendly sales advisors who have a genuine enthusiasm for people and pets to join our Didcot store. We are the ‘ Home of Natural Pet Food’ and the worlds only carbon neutral pet store! We are dedicated to providing the best customer service and nutrition advice in...

  • Customer Service Advisor

    5 days ago

    Didcot, United Kingdom The Recruitment Group Full time

    We are delighted to be working with a market leading manufacturer based near Didcot, who are looking for a **Customer Service Advisor** to join their friendly team on a **long-term temporary basis** , with the **opportunity to become permanent** for the right person! - This is a full-time vacancy, offering hybrid working **(mixture of office-based work...

  • Customer Service Advisor

    2 weeks ago

    Didcot, United Kingdom Selective Recruitment Solutions Ltd Full time

    We are looking for methodical and dedicated a Customer Service Advisor to join our client based in Didcot. You will be responsible for supporting the Customer Service Department in ensuring service level targets are achieved.Location: DidcotHours: 35 hours, Monday - Friday 09:00 to 17:00Hybrid Opportunity 3 days onsite and 2 at home after a successful...

  • Customer Service Advisor

    3 weeks ago

    Didcot, United Kingdom Selective Recruitment Solutions Ltd Full time

    We are looking for methodical and dedicated a Customer Service Advisor to join our client based in Didcot. You will be responsible for supporting the Customer Service Department in ensuring service level targets are achieved.Location: DidcotHours: 35 hours, Monday - Friday 09:00 to 17:00Hybrid Opportunity 3 days onsite and 2 at home after a successful...

  • Customer Service Advisor

    3 weeks ago

    Didcot, United Kingdom OKA Full time

    Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell. We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with...

  • Customer Service Advisor

    1 day ago

    Didcot, United Kingdom OKA Full time

    Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell. We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with...

  • Customer Service Advisor

    3 weeks ago

    Didcot, United Kingdom Hachette UK Full time

    {"@context":"http:\/\/schema.org\/","@type":"JobPosting","title":"Customer Service Advisor","description":" Who we are and what we do We, Hachette UK Distribution, are the leading book distribution company in the UK.   We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure...

  • Customer Service Advisor

    3 weeks ago

    Didcot, United Kingdom Hachette UK Full time

    Who we are and what we doWe, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and...

  • Accounts Trainee

    4 weeks ago

    Didcot, United Kingdom Oakford Advisors Ltd Full time

    **Salary - depending on experience** **Hybrid working - 3 days in the office, 2 days at home (initial training period 4 days in the office)** **Working Hours: Monday - Friday, 9:00 - 17:30** We have exciting opportunities for highly motivated individuals who are looking to jumpstart a career in accounting. We will provide a supportive, open & trusting...

  • Accounting ManagerElement SixFinance

    3 weeks ago

    Didcot, United Kingdom De Beers Group Full time

    Job Description: You will have regular exposure to senior management along with interaction with the De Beers Group Finance team to assist with their analysis and reporting to Anglo American.   Duties and tasks – Responsibility for the financial accounting records and financial reporting requirements of the Element Six sites – Responsibility for the...