Customer Service
3 weeks ago
Overall Responsibilities:
- Day to day manning the phone for Customer Service Complaints / enquiries
- Keeping detailed log’s
- Control Diary for Operations Manager
- KPI report building
- 2 x weekly CSI meeting’s with Ops Manager
- Feeding CSI info to relevant management to look further into
- Building Proposal’s for small sales brought to us through Head on contract support
- Creating weekly schedule for Technicians and ensuring CSI is captured accordingly
- Minute taking from Operations management action meeting’s
- Order processing for installations
- RAM’s (Risk & Method statements) to be sent out for installs.
- Purchasing of materials for new Installs
Your role includes but is not limited to the following activities:
- Handling day to day CSI Inbound and Outbound calls
- Diary / Meeting scheduling
- Technicians scheduling
- Supporting Head of contracts in proposal building
- KPI reporting
- 2 x Weekly CSI meeting’s
- Dealing with customer queries / complaints
- Updating customer folders with new media and info (records) (From WhatsApp groups)
- Working closely (going forward) with marketing building a strong social media presence
- Helping to drive the trust culture and building a solid operational team to drive the company goals and objectives and also hitting set KPI’s.
- Purchasing of materials for new Installs
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