Customer Account Manager
Found in: beBee S GB - 3 weeks ago
EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.
Role Mission:
- To be responsible for a portfolio of customers, managing their day to day requirements and development.
- To be responsible for customer loyalty and account growth, EBSCO product evolution and development.
Primary Responsibilities
Customer Development
- Reassure customers, educate and train them in best practice
- Have thorough understanding of the packages process and ensure 100% accuracy
- Responsible for business retention and strategic review of accounts
- Resolve problems efficiently with minimum impact on the customer
- Present information clearly, logically and accurately
- Strive for 100% customer account retention and performance against SLA
- Actively work towards improving customer satisfaction scores
- Provide Webex training on EBSCO products to educate customers and encourage them to use EBSCONET
- Use NETCRM/WIT system to triage customer queries within service level agreement
- Creating reports to investigate and analyse trends of customer accounts
Business Development
- Have business acumen and understands the market trends, company’s aims and goals
- Add value to customer, company, department and team
- Have thorough understanding of systems and workflows, products and services
- Network effectively, be resourceful and know who to contact in EBSCO to resolve issues
Personal Development
- Actively involved in setting personal objectives and strive for 100% achievement
- Attend all recommended and appropriate training sessions
- Use available tools to measure personal productivity
- Take personal responsibility for own role in achieving department and organisational strategic objectives
Job Specific Competencies
Essential
- Literacy and numeracy skills
- Proficient data entry and processing skills
- Attention to detail and accuracy of work
- Fluency in the Finnish Language both spoken and written
Desirable
- Thorough knowledge of MS Office, in particular Excel, Access and Word
- (know how to use formulae, create graphs and format spreadsheets)
- Responsive and quick to learn and update knowledge
-
Customer Account Manager
Found in: Talent UK C2 - 1 week ago
Didcot, United Kingdom EBSCO Industries Inc Full timeEBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....
-
Customer Account Manager
Found in: Talent UK C2 - 1 week ago
Didcot, United Kingdom EBSCO Information Services Full timePrimary Responsibilities Customer Development Reassure customers, educate and train them in best practice Have thorough understanding of the packages process and ensure 100% accuracy Responsible for business retention and strategic review of accounts Resolve problems efficiently with minimum impact on the customer Present...
-
Management Accountant
Found in: beBee S GB - 1 week ago
Didcot, United Kingdom Page Personnel Full timeThis position as a Management Accountant requires candidates to have a strong start to their career within accounting and finance, with a focus on month end processes. The role is based near Didcot, with hybrid working on offer.Client DetailsOur client is an established player in their industry, with a significant workforce having grown exponentially over...
-
Management Accountant
Found in: beBee jobs GB - 1 week ago
Didcot, Oxfordshire, United Kingdom Page Personnel Full timeThis position as a Management Accountant requires candidates to have a strong start to their career within accounting and finance, with a focus on month end processes. The role is based near Didcot, with hybrid working on offer.Client DetailsOur client is an established player in their industry, with a significant workforce having grown exponentially over...
-
Financial Accounting Manager
3 days ago
Didcot, United Kingdom Wade Macdonald Full time**Finance Accounting Manager - South Oxfordshire - £70,000 - hybrid working** **The Company** The role of Finance Accounting Manager sits within this well known and fast growing Global Business based in South Oxfordshire. The Company has experience YOY growth since it's inception and expects to expand at a more rapid rate over the next five years. **The...
-
Management Accountant
Found in: Whatjobs ES C2 - 6 days ago
Didcot, United Kingdom Page Personnel Full timeThis position as a Management Accountant requires candidates to have a strong start to their career within accounting and finance, with a focus on month end processes. The role is based near Didcot, with hybrid working on offer. Client Details Our client is an established player in their industry, with a significant workforce having grown exponentially over...
-
Financial Accounting Manager
7 days ago
Didcot, United Kingdom Gleeson Recruitment Group Full time**Financial Accounting Manager** **South Oxfordshire (3/2 work pattern)** Our client is an impressive sales & distribution client with global operations. I am looking for an ambitious accountant to play a key role within the Finance team. Reporting to Group Controller, you will have ownership of the consolidated month end results, annual forecasts and...
-
Customer Service Administrator
7 days ago
Didcot, United Kingdom EBSCO Industries, Inc. Full timeEBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....
-
Facilities Account Coordinator
Found in: Talent UK 2A C2 - 2 days ago
Didcot, United Kingdom Aspire Personnel Ltd Full timeOverviewOur Client who is a Facilities Management company is looking to recruit an experienced Facilities Account Coordinator with experience of working within the facilities field.You will be articulate, highly professional, energetic, and enthusiastic, with the ability to work in a pressurised environment, and prioritise as you may be working with a number...
-
Facilities Account Coordinator
3 days ago
Didcot, United Kingdom Aspire Personnel Ltd Full timeOverview Our Client who is a Facilities Management company is looking to recruit an experienced Facilities Account Coordinator with experience of working within the facilities field. You will be articulate, highly professional, energetic, and enthusiastic, with the ability to work in a pressurised environment, and prioritise as you may be working with a...
-
Facilities Account Coordinator
Found in: Whatjobs ES C2 - 3 days ago
Didcot, United Kingdom Aspire Personnel Ltd Full timeOverviewOur Client who is a Facilities Management company is looking to recruit an experienced Facilities Account Coordinator with experience of working within the facilities field.You will be articulate, highly professional, energetic, and enthusiastic, with the ability to work in a pressurised environment, and prioritise as you may be working with a number...
-
Senior Accountant
Found in: beBee S GB - 3 days ago
Didcot, United Kingdom Reed Full timeI'm partnered with a repeat client who are seeking a new Senior Accountant to join their innovative, growing organisation in south Oxfordshire. This permanent role will be integral to this organisation's continued transformation and offers the opportunity to work at the heart of the business and heavily involved with an exciting period of change. Reporting...
-
Didcot, United Kingdom UK Health Security Agency Full time**Details**: **Reference number**: - 344186**Salary**: - £27,722 - £32,505**Job grade**: - Executive Officer**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...
-
Customer Service Advisor
9 hours ago
Didcot, United Kingdom E&G Recruitment Full timeOur Client based just outside of Didcot is looking for an experienced Customer Service Advisor to join their current team. Are you currently looking for a new challenge and want to be part of a rapidly growing business that values you as an individual? Then this is the job for you. Your responsibilities will include: - Provide exceptional customer service...
-
Accounts Assistant. Job in Didcot Leisure Recruiter
Found in: beBee S GB - 3 weeks ago
Didcot, United Kingdom Page Personnel Full timeAn opportunity has arisen for a diligent Accounts Assistant to support our small finance team in the retail industry. The role involves managing financial tasks, ensuring accuracy, and contributing to the overall efficiency of the company.Client DetailsOur client is a well-established retailer near Harwell with a excellent reputation on an international...
-
Accounts Assistant. Job in Didcot Leisure Recruiter
Found in: beBee jobs GB - 3 weeks ago
Didcot, Oxfordshire, United Kingdom Page Personnel Full timeAn opportunity has arisen for a diligent Accounts Assistant to support our small finance team in the retail industry. The role involves managing financial tasks, ensuring accuracy, and contributing to the overall efficiency of the company.Client DetailsOur client is a well-established retailer near Harwell with a excellent reputation on an international...
-
Customer Service
1 week ago
Didcot, United Kingdom Leaflike Full time £27,000 - £30,000To control the day to day Customer Service department, controlling the diary of the Operations Manager and our Senior Horticultural & Contract Advisor with organizing visit’s as required.Logging Day to Day complaint’s, Queries that will need addressing.Weekly Scheduling for the Technician’s, Adjusting visit’s for Technicians to complete customer...
-
Customer Service
Found in: Talent UK C2 - 1 week ago
Didcot, United Kingdom Leaflike Full timeTo control the day to day Customer Service department, controlling the diary of the Operations Manager and our Senior Horticultural & Contract Advisor with organizing visit’s as required.Logging Day to Day complaint’s, Queries that will need addressing.Weekly Scheduling for the Technician’s, Adjusting visit’s for Technicians to complete customer...
-
Financial Accountant
2 days ago
Didcot, United Kingdom Reed Finance Full timeMy client is a global business working to solve sustainability and environmental challenges around the world and are seeking a Financial Accountant to join a small high performing team from their offices in Harwell (Hybrid working 1-2 days in the office) The role would suit an experienced Financial Accountant with the personality to partner with operational...
-
Senior Accountant
Found in: beBee S GB - 1 week ago
Didcot, United Kingdom Focus Resourcing Full timeOur client is a highly successful outsource services company who support financial services organisations. They are looking to add to their dynamic team and are seeking a Senior Accountant to support their outsourcing financial services clients. The ideal candidate will already have outsourcing experience and will be used to management a client portfolio and...